Seth Feldman
Sterling Heights,MI
Summary
Dynamic professional with extensive experience in team leadership and operational efficiency. Proven skills in performance monitoring and process improvement, resulting in increased productivity and enhanced workplace culture. Expertise in optimizing daily operations to drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Maverik Adventure's First Stop
Sterling Heights, Michigan
09.2024 - Current
- Executed initiatives in collaboration with cross-functional teams to achieve company objectives.
- Organized team meetings to assess project progress and resolve challenges.
- Resolved operational issues swiftly to reduce service delivery disruptions.
- Coordinated daily operations, assigning tasks to staff for optimal efficiency.
- Conducted training sessions for new employees on operational protocols.
- Assisted in organizing and executing streamlined operational processes.
General Manager
Kum & Go
Grand Rapids, Michigan
09.2022 - 09.2024
- Coached and mentored team members, enhancing professional growth and team performance.
- Conducted compliance reviews to ensure adherence to company policies and regulations.
- Monitored performance metrics for productivity assessment and implemented improvement strategies.
- Created a positive workplace culture through teamwork and open communication.
- Established performance goals, tracked progress, and provided constructive feedback.
- Managed daily business operations including budgeting, staffing, scheduling, inventory control, and customer service.
- Resolved customer complaints promptly while upholding high service delivery standards.
- Trained employees on duties, policies, and procedures for operational efficiency.
Training Store General Manager
Kum & Go
Ames, Iowa
12.2019 - 09.2022
- Managed hiring processes by interviewing, onboarding, and evaluating candidates.
- Conducted regular staff meetings to review store performance and policies.
- Motivated staff through recognition programs, promoting a productive work environment.
- Identified training gaps and developed tailored opportunities for team skill enhancement.
- Trained employees on sales strategies aligned with company goals and customer needs.
- Conducted performance reviews, delivering constructive feedback to team members.
- Resolved customer complaints promptly while maintaining exceptional service standards.
- Monitored inventory levels, placing orders for necessary supplies to ensure stock availability.
Education
Associate of Arts - General Studies
Lake Superior College
Duluth, MNSkills
- Project management and compliance auditing
- Performance monitoring and operational efficiency
- Process improvement and implementation
- Customer relationship management
- Team leadership and training
- Communication skills and time management
- Inventory management and supply ordering
Certification
Servsafe Certified
Timeline
Operations Coordinator
Maverik Adventure's First Stop
09.2024 - Current
General Manager
Kum & Go
09.2022 - 09.2024
Training Store General Manager
Kum & Go
12.2019 - 09.2022
Associate of Arts - General Studies
Lake Superior College