Seth Gress
Omaha,NE
Summary
Customer success and account management professional with 5+ years of experience building trusted enterprise relationships, guiding software adoption, and driving measurable business outcomes. Adept at onboarding and engaging customers post-sale, managing multi-stakeholder relationships, and identifying upsell and expansion opportunities. Skilled in analyzing user data to recommend improvements that maximize ROI. Collaborative, organized, and driven — thrives in fast-paced, team-oriented, and technology-driven environments.
Overview
9
9
years of professional experience
Work History
Appraisal Assistant
Stannard Appraisal
07.2023 - 02.2024
- Managed data collection and analysis for real estate valuations, collaborating with multiple stakeholders to ensure accuracy.
- Conducted on-site property reviews to assess compliance and quality standards.
- Career Note: Took time away from the workforce for personal medical recovery; now fully able and eager to return to a full-time customer success role.
Technical Account Manager
Veolia Water Technologies
11.2019 - 05.2023
- Owned enterprise customer relationships, supporting implementation, onboarding, and ongoing adoption of service solutions.
- Partnered with customer executives to identify and deliver performance improvements, cost savings, and asset protection initiatives through data analysis and review meetings with operations teams.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Managed high-value client portfolios, supporting multiple 5- and 6-figure accounts from sales cycle closure through long-term success.
- Utilized scientific testing and remote technologies to manage customer systems at scale.
Customer Service Representative
MetLife
10.2018 - 10.2019
- Acted as the primary liaison for customer inquiries, ensuring timely resolution and satisfaction.
- Escalated and coordinated resolution for complex issues with claims and support teams.
Pharmacy Technician
Hy-Vee Pharmacy
11.2015 - 04.2017
- Handled insurance verification and prescription entry.
- Partnered with providers to ensure compliance with regulations and customer needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Sales Associate & Inventory Manager
Petco
09.2014 - 10.2015
- Managed inventory accuracy, merchandising, and customer engagement.
Education
Bachelor of Science - Biology
01.2014
Skills
- Client engagement and support
- B2B software implementation experience
- Implementation strategies
- Strategic stakeholder engagement
- Performance metrics analysis
- Familiarity with SaaS applications
- Virtualization technology expertise
- VDI and EUC proficiency
- Interdepartmental project collaboration
- Project management expertise
- Analytical problem solving
Timeline
Appraisal Assistant - Stannard Appraisal
07.2023 - 02.2024
Technical Account Manager - Veolia Water Technologies
11.2019 - 05.2023
Customer Service Representative - MetLife
10.2018 - 10.2019
Pharmacy Technician - Hy-Vee Pharmacy
11.2015 - 04.2017
Sales Associate & Inventory Manager - Petco
09.2014 - 10.2015
Nebraska Wesleyan University - Bachelor of Science, Biology
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