Seth Guerra
Brownsville,TX
Summary
Dynamic and results-oriented professional with a proven track record at 7-eleven, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and exceptional customer service, significantly boosting repeat business. Skilled in multitasking and communication, adept at fostering positive customer relationships and efficiently managing financial transactions.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Sales Associate
7-eleven
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Stocker
A&V Lopez Supermarket
01.2021 - 03.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Education
High School Diploma -
James Pace Early College High School
Brownsville, TX05-2024
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Fashion and Style
- Graphic Design
- I like working with my hands and fixing things
- Drawing and Painting
- Reading
- Music
- Gym Workouts
Timeline
Sales Associate
7-eleven
09.2024 - Current
Stocker
A&V Lopez Supermarket
01.2021 - 03.2022
High School Diploma -
James Pace Early College High School
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