Seth Harken
Overland Park,KS
Summary
Results-driven Operations Execution Analyst with 9 years of experience at Farmers Insurance Exchange. Expertise in project management, change initiatives, and innovative system design to enhance efficiency. Strong analytical skills and a collaborative approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Operations Execution Analyst
Farmers Insurance Exchange
04.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Performed audits of subsidiaries to protect Farmers from fraudulent or unrepresentative claims.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Oversaw complete project lifecycle from intake to implementation, including change management planning and operational transition.
- Authored user stories and collaborated with IT on system enhancements, ensuring successful delivery.
Marketing Specialist
Farmers Insurance Exchange
03.2019 - 04.2024
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Onboarded new team members and coached personnel in marketing tasks.
- Coordinated with cross-functional teams to ensure alignment of marketing objectives with overall business goals.
- Managed contract lifecycles and demonstrated proficiency in contract management.
- Specialized in data visualization through Power BI, providing insights to enhance departmental performance.
- Implemented automation processes, streamlining workflows for improved efficiency.
- Conducted compliance audits and generated detailed reports for regulatory adherence.
Policy Transfer Specialist
Farmers Insurance Exchange
03.2016 - 03.2019
- Navigated complex transactions confidently by applying extensive knowledge of financial products, markets, regulations, and counterparties involved in transfers.
- Successfully resolved disputes or discrepancies arising during the settlement process by collaborating with relevant stakeholders and executing corrective actions promptly.
- Reduced errors in transfer documentation through thorough review processes before submission for approval.
- Exceeded performance goals by effectively prioritizing tasks according to urgency and importance.
Customer Service Representative
Farmers Insurance Exchange
05.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Education
Central Christian College of The Bible
Moberly05.2011
Skills
- Project Management: Expertise in leading initiatives and managing project lifecycles
- Change Management: Skilled in planning and delivering change initiatives
- Data Analysis: Proficient in Power BI, Excel, and reporting tools
- Contract Management: Reviewed and edited contracts to ensure compliance with state regulations, maintaining organizational standards
- Workflow Automation: Knowledgeable in Power Automate and QuickBase for process improvement
Timeline
Operations Execution Analyst
Farmers Insurance Exchange
04.2024 - Current
Marketing Specialist
Farmers Insurance Exchange
03.2019 - 04.2024
Policy Transfer Specialist
Farmers Insurance Exchange
03.2016 - 03.2019
Customer Service Representative
Farmers Insurance Exchange
05.2015 - 03.2017
Bachelor of Science - Education
Central Christian College of The Bible
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