Julie Florell
Foreston,MN
Summary
Collaborated with stakeholders at all organizational levels to enhance clinical practices and ensure compliance with healthcare regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Continuum Liaison
AccentCare
07.2023 - Current
- Assisted sales and marketing teams in developing strategies for business growth. Built strong relationships with new and existing customers to support growth initiatives. Engaged with assisted living facilities, hospitals, and community agencies to expand the client network. Conducted market research to identify promotional opportunities that enhance sales.
- Formulated and implemented strategies to consistently exceed sales targets.
- Facilitated educational sessions for organizations, prospective clients, and referral partners regarding company offerings.
- Executed community-based health education programs utilizing exceptional public speaking and presentation skills.
- Orchestrated weekly meetings to ensure executive team remained informed on plan status updates and progress.
Administrator of Home Care and Hospice
Horizon Health Inc.
06.2022 - 06.2023
- Provided leadership and guidance to 30 clinical staff members, while upholding exemplary regulatory and compliance standards. Collaborated with marketing and worked closely with the Chief Executive Officer (CEO) on financial strategies. Wrote comprehensive policies for home care and hospice services, ensuring compliance with applicable laws, regulations, and standards of practice. Stayed updated on industry trends and demands.
- Formulated strategies to enhance revenue and program growth.
- Successfully implemented new payer systems to streamline operations.
- Proactively recruited, interviewed, hired, and onboarded 30-40 skilled clinical team members to maintain optimal staffing levels aligned with patient census.
- Led staff development through in-service education and continuing education initiatives.
- Prioritized patient safety, effectiveness, and high-quality care by revamping the Quality Assurance, Performance, and Improvement (QAPI) program for hospice services to boost all areas covered by the program.
Partner Resources Liaison
CentraCare Health System
07.2021 - 06.2022
- Collaborated with cross-functional teams, leadership, and executives to improve and provide recommendations to streamline and enhance the clinical partner integration, onboarding, and ongoing maintenance of relationships with clinical partners, while also implementing solutions to increase the number of physical contracts. Acted as a change agent to promote clinical transformation and engaged with clinical partners.
- Served as a subject matter expert (SME) in relation to the overall operations and functions impacting Advanced Practice Providers (APPs) and physicians.
- Navigated system processes to foster a unified culture, provide direction, and adopt to ever-changing clinical and business climate.
- Led projects and collaborated closely with providers to ensure successful negotiations.
Behavioral Health Case Manager
Magellan Healthcare
03.2017 - 07.2021
- Orchestrated and managed daily operations of outpatient mental health services by scrutinizing inpatient and outpatient levels of care to ensure efficacy. Conducted telephone triage and crisis intervention, coordinated discharge planning with a team of providers, and educated providers / members on benefits, resources, program availability, policies and protocols.
- Devised and executed a new program for high-risk members that decreased hospital re-admission rates by 30% for Blue Shield of California under Magellan, realizing significant cost savings for the health plan.
- Strongly contributed to the preparation of audits.
- Served as a powerful patient advocate to disseminate a message of hope and encouragement to a diverse group of patients suffering from a broad range of behavioral health issues.
- Continually supported patients to ensure treatment needs were met.
- Contracted employee for Blue Cross & Blue Shield of Minnesota and Blue Shield of California
Care Transition Coordinator
St. Croix Hospice, Oakdale
01.2011 - 12.2016
- Facilitated a seamless transition for patients discharging from a facility setting to the care of St. Croix Hospice for end-of-life care needs. Assessed appropriate treatment requirements and provided best practice intervention and education to improve outcomes and promote patient comfort. Consulted patients, family members, and caregivers on hospice services and the organization’s procedures. Negotiated, established, and managed new contracts and managed budgets.
- Developed strategic plans for attaining or surpassing growth and expansion goals for the Northern and Northwest region with the organization. Developed and implemented new marketing, relationship building, and client expansion to maximize territory coverage for existing and prospective accounts.
- Delivered exemplary customer service to new and prospective clients, guaranteeing 100% customer satisfaction.
- Conducted audits to ensure quality and compliance across facilities.
- Coordinated, produced, and managed corporate events and vendor fairs from start to finish, planned marketing activities, and participated in networking opportunities to build and strengthen relationships with new and current stakeholders.
Education
Bachelor of Science - Marketing
Charter University
Associate Degree - Nursing Science
Anoka Hennepin Technical and Community College
Skills
Led cross-departmental initiatives to optimize treatment protocols, ensuring high-quality service delivery
Spearheaded initiatives involving various teams to refine healthcare processes and boost service delivery efficiency
Designed and applied comprehensive strategies for person-centered service delivery, prioritizing client empowerment and overall well-being
Achieved superior product quality through rigorous testing and quality assurance initiatives Streamlined quality processes, resulting in heightened team efficiency and reduced error rates Enhanced product reliability, leading to increased customer trust and satisfaction
Assessed and refined processes rigorously to maintain regulatory compliance and strengthen stakeholder confidence
Assessed and monitored patient safety initiatives to cultivate a robust safety culture throughout the healthcare facility
Performed detailed analysis of clinical methodologies, focusing on integrating best practices to improve treatment outcomes and streamline service delivery
Performed detailed data analysis employing sophisticated techniques, revealing trends to inform business strategy development
Synthesized complex data and produced detailed reports to inform strategic decision-making processes
Achieved increased community participation through innovative health education strategies Elevated public awareness of health concerns by delivering compelling presentations and workshops Amplified outreach and influence by establishing collaborative relationships with local organizations
Achieved notable advancements in employee performance through the successful implementation of training programs Fostered a culture of continuous learning by delivering compelling training experiences Increased team productivity by aligning training efforts with critical business objectives
Coordinated diverse activities and events aimed at building strong relationships within the resident community
Achieved significant improvements in staff competency through effective educational programs for clinical teams Fostered a culture of continuous learning, leading to enhanced patient care outcomes Increased staff engagement and knowledge retention through well-planned strategic initiatives
Monitored and optimized time allocation through detailed tracking systems, supporting effective project management
Authored detailed documents and facilitated engaging presentations to improve communication and advance organizational goals
Analyzed and modified contract terms to achieve optimal agreements while effectively addressing related risks
Oversaw comprehensive project lifecycles, coordinating resources and managing timelines to achieve defined project objectives
Conducted market trend analysis and designed focused strategies to support successful business development efforts
Assessed product performance metrics and created targeted initiatives to elevate quality standards and maintain high levels of customer satisfaction
Facilitated effective communication and conflict resolution among team members from various backgrounds to enhance team cohesion
Certification
- Care Advocacy Training
- Lifestyle Coach Certificate
- Dementia Support Facilitator and Community Educator
- Healthy Lifestyle Facilitator
- Licensed Practical Nurse (LPN)
Links
https://www.linkedin.com/in/julie-florell-49543753
COMMUNITY ENGAGEMENT
Morrison County Correctional Behavioral Health Engagement, Volunteer | Alzheimer’s Association | 2012 – Present, Healthy Lifestyle Facilitator Volunteer | Crow Wing Energized | 2016 – Present
EARLIER EXPERIENCE
- PREMIER HOME HEALTH CARE, RICHFIELD – Specialty Programs Manager
- MULTICARE AND ASSOCIATES – Triage Licensed Practical Nurse (LPN)
Timeline
Care Continuum Liaison
AccentCare
07.2023 - Current
Administrator of Home Care and Hospice
Horizon Health Inc.
06.2022 - 06.2023
Partner Resources Liaison
CentraCare Health System
07.2021 - 06.2022
Behavioral Health Case Manager
Magellan Healthcare
03.2017 - 07.2021
Care Transition Coordinator
St. Croix Hospice, Oakdale
01.2011 - 12.2016
Bachelor of Science - Marketing
Charter University
Associate Degree - Nursing Science
Anoka Hennepin Technical and Community College