Seth Helton

- Contracted full-time supporting GE Aerospace doing the following.

• Provide Linux Admin, Network Admin, and System Administration support to the environment.
• Completed reports detailing network and systems performance and downtime issues.
• Managed daily audits for the Operations Team.
• Given multiple classes to new hires on my knowledge, and expertise in areas to advance their knowledge.
• Maintain a level of readiness and operability for over 1500 daily on-site users.
• Provide support to 5 off site locations.
• Perform account creations, and manage user permissions,
• Implemented corrective plans of action for network availability and latency.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Developed and documented network policies, procedures and standards.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.

- Contracted full-time supporting GE Aerospace doing the following.

• Provide Network Administration, and System Administration support in the environment.
• Maintaining operability and uniformity across company wide assets.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
• Use PowerShell to complete daily tasks.
• Manage daily audits ensuring proper communication and workflow requirements were met.
• Use VMware Horizon and SolarWinds daily for compliance and monitoring purposes.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Provide daily L2 and L3 troubleshooting support.

- Hired full-time for a contract the company was thought to get and was benched during this time.

- Took advantage of this time to increase knowledge on areas I was unfamiliar with, and dive into new certifications.

- The company then lost the contract.

• Installed security and functionality patches to maintain optimal protections against intrusion and system reliability
• Established network specifications and analyzed workflow, access, information and security requirements
• Became certified as a Systems Supervisor to enhance management knowledge in the IT field.
• Managed onboarding and offboarding of Marines
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
• Mentored Marines and offered constructive feedback for performance improvement
• Configured and tested Windows Server operating systems with roles features
• Detailed upcoming software upgrades and system sprints to team members.
• Provided comprehensive training sessions for Marines on proper data systems usage, increasing productivity levels across departments.
• Standardized documentation procedures for data systems administration tasks, promoting consistency across team members'' work processes.
• Set up and controlled user access levels across databases to protect important data.

- Was forwardly deployed during this time

• Supported and maintained over 1,500 computers and Network Operating Systems
• Active Directory Admin for 2,000+ people
• Optimized server efficiency through virtualization techniques and capacity planning.
• Performed the upgrade of ESXi 6.5 to ESXi 6.7.
• Developed custom software solutions for DoD needs, resulting in improved productivity.
• Configured and built virtual machines using VMware & vSphere
• Led training sessions for junior team members, promoting professional growth and knowledge sharing within the department.
• Maintained a level of readiness for over $1.5M of technology
• Exchange (VM) mailbox creation
• Configured and implemented group policy among the enterprise.
• Enhanced product performance by conducting thorough failure analysis and recommending improvements.
• Improved team productivity by providing technical guidance and mentoring junior System Administrators.
• Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.

• Supported day-to-day operations, monitoring and resolving client/server and storage issues
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
• Advanced troubleshooting
• Performed software installations and upgrades to UNIX or Windows operating systems
• Configured and tested Windows Server operating systems with roles features
• Mentored multiple Marines and offered constructive feedback for performance improvement
• Attended meetings to deliver status reports to senior Marines.