Seth Kasey
Ivanhoe,VA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving abilities and cooking techniques at McDonald's to elevate food quality and train staff in safety and efficiency. My role at SUBWAY® honed my communication skills, ensuring customer loyalty through good customer service and conflict resolution.
Overview
1
1
year of professional experience
Work History
Cook Trainer
McDonald's Restaurant
08.2024 - 10.2024
- Enhanced food quality by consistently monitoring ingredient freshness and implementing proper storage techniques.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Promoted a safe work environment by enforcing proper use of tools, equipment, and adherence to established safety protocols.
Customer Service Representative
SUBWAY®Restaurants
12.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
Wytheville Community College
Wytheville, VA01.2025
Skills
- Workplace Safety
- Food Pairings
- Cooking techniques
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Woodworking Techniques
- Pallet Jack Operation
- Truck loading
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Flooring Installation
Timeline
Cook Trainer
McDonald's Restaurant
08.2024 - 10.2024
Customer Service Representative
SUBWAY®Restaurants
12.2023 - 05.2024
GED -
Wytheville Community College
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