SETH KING

BOSTON,US

Summary

Customer Success Engineer with deep expertise in observability platforms, supporting enterprise customers including multiple accounts exceeding $1M in ARR. Trusted technical partner to engineering, SRE, and platform teams, specializing in onboarding, architecture guidance, troubleshooting, and driving measurable customer outcomes. Proven ability to translate complex telemetry data into actionable insights that improve system reliability and operational efficiency.

Overview

years of professional experience

Work History

Customer Success Engineer

Logz.io

05.2024 - Current

Managed a $6M+ enterprise book across 20 strategic accounts with an 85% renewal rate.
Built and executed success plans aligned to customer observability goals.
Used usage telemetry to identify churn risk and expansion opportunities, driving multiple high-value saves.
Led enterprise onboarding and deployments, integrating logs, metrics, and traces across AWS and Azure.
Partnered with engineering and SRE teams to improve dashboards, alerting, and signal quality.
Advised on query optimization, streaming pipelines, log enrichment, and data modeling (Lucene/KQL).
Drove adoption of AI-assisted root cause analysis and anomaly detection.
Influenced product roadmap through close collaboration with Product and Engineering.
Built and automated ETL pipelines (Python/Bash) to improve data quality and reporting, including for healthcare customers.
Led Tier 2 escalations, investigations, and post-incident documentation.
Supported pre-sales engagements, demonstrating complex integrations to executive stakeholders.

Implementation Engineer

Imprivata

07.2023 - 05.2024

Automated ETL pipelines to improve data security and compliance for healthcare customers.
Built log parsing and validation tools in Python/Bash, increasing data quality and reliability.
Optimized identity monitoring workflows, improving access visibility in healthcare environments.
Resolved Tier 2 incidents, leading root cause analysis and documentation.
Improved ETL performance and data integrity, increasing compliance reporting accuracy.

Application Engineer

Paperless Parts

11.2022 - 06.2023

Automated and optimized ETL pipelines, improving data reliability and operational visibility.
Integrated ERP systems with secure, real-time data synchronization.
Migrated batch job schedulers to real-time pipelines, improving event monitoring and detection.
Improved data integrity and reporting accuracy through pipeline optimization.
Partnered with pre-sales teams to demonstrate integration architectures to executive stakeholders.
Streamlined integration workflows, increasing data accuracy and cross-team efficiency.

Education

B.A. -

University of Vermont

SOFTWARE ENGINEERING CERTIFICATE - undefined

Fullstack Academy

01.2022

Skills

Founded the SMB / Mid-Market CSE team at Logzio
Owned a $7M ARR portfolio with strong renewal performance
Enterprise-level observability and distributed systems expert

Drove adoption of AI-assisted incident analysis
Technical partner to engineering and executive stakeholders

Timeline