Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Seth Martin

Fitchburg

Summary

Prosperous Ecommerce Specialist with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Ecommerce Specialist

Self Employed
03.2022 - Current
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Maintained working knowledge of companies, brands, products, services and promotions.
  • Boosted online sales by implementing effective business strategies and optimizing product listings.
  • Analyzed website data using Google Analytics, identifying areas for improvement and implementing necessary changes.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.

Shipping and Receiving Clerk

MCD
05.2019 - 03.2021
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used forklifts and pellet jacks to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.

Backroom Supervisor

Walmart
07.2017 - 04.2019
  • Coordinated with other departments within the store to address any cross-functional issues affecting backroom operations promptly.
  • Maintained accurate inventory records, ensuring timely replenishment of stock on the sales floor.
  • Maximized team morale by fostering a positive work atmosphere that encouraged collaboration and open communication among employees.
  • Increased productivity through effective delegation and supervision of backroom staff tasks.
  • Conducted periodic audits of inventory levels, rectifying discrepancies to maintain an accurate record system.
  • Managed daily shipment unloading and processing, expediting the flow of merchandise to the sales floor.
  • Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Handled day-to-day shipping and receiving overseeing more than 2000 packages per day.

Backroom Associate

Walmart
07.2015 - 07.2017
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
  • Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.

Education

High School Diploma -

Belleville School District
Belleville, WI
06.2015

Skills

  • Customer support
  • Inventory management
  • Shipping management
  • Customer service
  • Multitasking Abilities
  • Self motivation
  • Order fulfillment

Accomplishments

Walmart Happy to Help Award October 2018


Nomination at MCD for Integrity and Core Values Award February 2020


In the top 5% of sellers and outperformed 97% of other sellers in the “golf clubs and equipment” category on eBay in 2024

Certification

Forklift certification

Timeline

Ecommerce Specialist

Self Employed
03.2022 - Current

Shipping and Receiving Clerk

MCD
05.2019 - 03.2021

Backroom Supervisor

Walmart
07.2017 - 04.2019

Backroom Associate

Walmart
07.2015 - 07.2017

High School Diploma -

Belleville School District

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Seth Martin