Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Seth Mattioda

Denver,CO

Summary

I am a motivated and adaptable college student seeking a full-time or part-time position in a professional setting where I can grow and develop my skills. I’m excited to bring my strong communication, problem-solving, and teamwork abilities to a dynamic workplace. With experience in customer service and working in fast-paced environments, I am eager to contribute to a company’s success while gaining valuable experience for my future career.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Agent

TheONEGroup
Denver, CO
03.2024 - Current
  • Manage inbound calls for multiple restaurant brands: Benihana, Kona Grill, and STK Steakhouse.
  • Provide fast and reliable solutions to any incoming inquiries callers might have. For example: Reservations, To-go orders, Event Planning, Compliant solutions, etc
  • Perform outbound calls to complete daily responsibilities for the call center. Many being calls to confirm reservations or wait times across brands to create a better workflow for all physical restaurant locations.
  • Utilize a comprehensive database to manage customer inquiries across multiple locations in a fast-paced, high-volume environment.
  • Maintained seamless communication with restaurant management via Microsoft Teams, enhancing collaboration and operational efficiency.

Bartender

Marcos Coal Fired
Denver, CO
02.2022 - 09.2024
  • Delivered outstanding service while managing daily restaurant operations, maintaining a consistent 40-hour work week, and ensuring customer satisfaction.
  • Specialized in crafting customized cocktails and mastering a diverse menu,.
  • Proactively resolved service issues, ensuring efficient and smooth operations in a high-pressure environment.
  • Trained new staff on service standards and operational procedures, contributing to team development and maintaining a positive work culture.

Education

Business Administration

Community College of Denver
Denver, CO
05-2025

Skills

  • System documentation
  • Call center operations
  • Customer communications
  • Complaint resolutions
  • Microsoft certification
  • Training experience
  • Appointment setting
  • Calm under pressure
  • Analytical and critical thinking

Accomplishments

  • Vice President's list Summer 2024

Certification

  • American Real Estate Certification
  • Book Keeping Certification (In progress with NACPB)

Affiliations

  • Nature walks
  • Resell thrifted items
  • Daily workouts
  • Research and educate myself on machine learning and AI

Timeline

Call Center Agent

TheONEGroup
03.2024 - Current

Bartender

Marcos Coal Fired
02.2022 - 09.2024

Business Administration

Community College of Denver

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