Seth McClellan
Mountaineer Floral, LLC
Spruce Pine,NC
14
years of professional experience
Results-driven Manager experienced in workflow efficiency and team performance enhancement. Achieved operational success and increased student engagement through financial management and instructional support. Focused on fostering collaborative leadership and effective communication to elevate customer service and team dynamics.
Work History
Manager/Bookkeeper
8 Years 1 Month- Led team in daily operations, ensuring efficient workflow and high-quality floral arrangements.
- Prepared weekly deposits, payroll, and managed all cash disbursements.
- Streamlined shipping floral products to retail florists and floral wholesale customers.
Substitute Teacher, K-12
4 Years 9 Months- Collaborated with full-time teachers to provide seamless support during their absence, enhancing student engagement.
- Adapted instructional methods to meet varying student needs and learning styles effectively.
- Managed classroom behavior to foster a positive learning environment conducive to academic success.
- Developed and maintained strong relationships with students and staff, promoting an inclusive educational atmosphere.
Customer Support Representative
2 Years 7 Months- Resolved customer inquiries through phone, email, and chat channels to enhance satisfaction.
- Provided product troubleshooting assistance and guidance for software solutions to improve user experience.
- Documented customer interactions and feedback in CRM systems for accurate record-keeping and reporting.
- Collaborated with cross-functional teams to address complex issues and streamline support processes with Drake Tax Software and related products
Cashier/Bagger/Gas Station Attendant
3 Years 6 Months- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
Social Studies Student Teacher
4 Months- Facilitated classroom discussions to enhance student understanding of historical concepts and social issues.
- Implemented differentiated instruction strategies to accommodate diverse learning styles and needs.
- Developed engaging lesson plans that aligned with state standards and curriculum objectives.
- Assessed student performance through various evaluation methods, providing constructive feedback for improvement.
Education
Bachelor of Arts - History Secondary Education
Bachelor of Science - Accounting
Skills
Customer service
Interpersonal relationships
Instrumental performance
Financial management
Team coordination
Arranging skills
Inventory management
Time management
Accomplishments
- Achieved company growth through effectively helping with bill paying and marketing.
- Supervised team of 60-70 choir members.
- Completed floral arrangements in a timely fashion.
- Recognized by multiple schools as an excellent substitute.
Interests
Playing the Piano
Music
Sports
Timeline
Manager/Bookkeeper
Mountaineer Floral, LLC
08.2018 - CurrentRead More
Substitute Teacher, K-12
Yancey County Schools
08.2018 - 05.2023Read More
Customer Support Representative
Drake Software
12.2015 - 07.2018Read More
Social Studies Student Teacher
Avery County Schools
08.2012 - 12.2012Read More
Cashier/Bagger/Gas Station Attendant
Ingles Markets, Inc.
06.2012 - 12.2015Read More
Western Carolina University
Bachelor of Science from Accounting
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Appalachian State University
Bachelor of Arts from History Secondary Education
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