Seth Muncy

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Note: Parsec Inc. took over operation from Pacific Rail Services

• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Streamlined operational processes by implementing efficient workflow management strategies.

• Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
• Verified client information by analyzing existing evidence on file.
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.