Seth Nortey
Irmo,SC
Summary
De dicat e d, se lf-motivated professional with over 20 years of experience. With proven track record of driving increased sales and improving buying experience. Seeking a position that will allow me to utilize my knowledge and skills to help achieve the company's goals and make a positive contribution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Jaguar Land Rover of Columbia
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Midland Volkswagen
06.2023 - 07.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Herndon Chevy
12.2022 - 06.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Certified Sales and Leasing Consultant
Jim Hudson Lexus
01.2020 - 12.2022
- Greet and actively listen to customers to uncover purchasing needs and provide recommendations based on automotive requirements
- Use consultative sales process to match customers with vehicles suiting their needs
- Demonstrating vehicle functionality and explained options, and explained costs associated with purchase
- Research new automotive releases to maintain knowledge of new products and trends
- Providing premier customer experience to every customer
Internet Sales Manager
Honda Of Columbia
01.2015 - 01.2020
- Assist customers with buying, and leasing their vehicles through True Car and Kelly Blue Book online
- Proactively identifying problems and finding solutions by building rapport and interacting with customers
- Manage and keep track of customers to follow up
- Assist team of internet sales professionals with closing deals
- Top 5 in sales grossing $120,000+ a year consecutively
Finance Manager
Lia KIA
03.2012 - 12.2015
- Oversee dealership customer loan origination and approval process
- Present warranties, credit insurance, GAP insurance and other beneficial products offered by the dealership
- Secure and finalize transactions in a legal and ethical manner while maintaining a high level of productivity
- Accurately prepare all federal, state, and dealer paperwork related to the transaction and submits to the dealership's Accounting Department in a timely manner
- Responsible for adhering to federal and state policies of Finance & Insurance and brokering deals between financial institutions and clients
Sales Professional
Lexus Of Northborough
01.2010 - 03.2012
- Greet customers upon entry to the dealership to aid them in all inquiries
- Determine the needs and desires of the customer to show them different car options
- Show and explain all vehicle features and functions
- Go over financial aspect of purchasing a car and financing options available
- Draft all necessary paperwork for the purchase of a new car
General Sales Manager
Lexus Of Northborough
01.2010 - 03.2012
- Responsible for demonstrating various makes and models of vehicles
- Adhering to strict deadline schedules with attention to detail
- Responsible for responding to internet inquiries, sending emails with picture attachments and updating dealership website
- Provided customers with excellent customer service
- Responsible for leading sales meetings, training, and supervising sales consultants
- Responsible for structuring used and new car deals for sales consultants
Education
No - Health And Fitness
Salem State University
Salem, MA08.1994
High School Diploma - Liberal Arts
South High
Worcester, MA06.1993
Skills
- Proficient in CRMs
- Proficient in Word
- Proficient in Outlook
- Proficient in PowerPoint
- Ability to maintain confidentiality
- Sales skills
- Knowledge of online practices
- Knowledge of in-person practices
- Superior communication skills
- Investigating skills
- Product sales
- Services sales
- Follow up capabilities
Certification
- Certified Personal Trainer
- 08-10 Pinnacle Career
- Honda Certified
Timeline
Service Advisor
Jaguar Land Rover of Columbia
07.2024 - Current
Service Advisor
Midland Volkswagen
06.2023 - 07.2024
Service Advisor
Herndon Chevy
12.2022 - 06.2023
Certified Sales and Leasing Consultant
Jim Hudson Lexus
01.2020 - 12.2022
Internet Sales Manager
Honda Of Columbia
01.2015 - 01.2020
Finance Manager
Lia KIA
03.2012 - 12.2015
Sales Professional
Lexus Of Northborough
01.2010 - 03.2012
General Sales Manager
Lexus Of Northborough
01.2010 - 03.2012
- Certified Personal Trainer
- 08-10 Pinnacle Career
- Honda Certified
No - Health And Fitness
Salem State University
High School Diploma - Liberal Arts
South High
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