Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
Generic

Seth O. Roque-Munoz

Jupiter,FL

Summary

Dynamic leader with a proven track record at Culver’s, skilled in enhancing customer satisfaction and optimizing operational procedures. Known for exceptional teamwork and leadership abilities, contributing significantly to project goals and safety standards. Proficient in Microsoft Office and communication, with a diverse background spanning customer service to environmental advocacy, demonstrating adaptability and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Shift Lead

Culver’s
Jupiter
07.2024 - Current
  • Ensure compliance with health and safety regulations to provide a safe workplace
  • Assist in the development and implementation of new operational procedures
  • Set specific goals for projects to measure progress and evaluate end results
  • Maintain cleanliness and organization of the work area to uphold company standards
  • Resolve customer complaints promptly to maintain a high level of satisfaction

Front of the House Crew Member

Culver’s
Jupiter
05.2022 - 07.2024
  • Provided excellent customer service to maintain a positive atmosphere for guests
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders

Volunteer

Jupiter Public Library
Jupiter
06.2019 - 01.2022
  • Collaborated in virtual forums focusing on enhancing operational efficiency for library services
  • Facilitated initiatives promoting learning development for young learners between ages 5 and 9
  • Gained foundational abilities aiding individual progress
  • Organized care conferences with residents and families to discuss health updates

Counselor

Kids Need More Art
Juno Beach
06.2021 - 08.2021
  • Coordinated materials and tools necessary to instruct 25 children aged 4-11 in fundamental art skills
  • Facilitated art projects and served as a mentor
  • Read multiple books to the kids before parent pick up; connected to purpose
  • Learned the values of hard work and teamwork
  • Contributed after hours by cleaning up all areas, as well as vacuuming and mopping the studio

Attendee

RISE
07.2021 - 07.2021
  • Exposed to the workings of different organizations and their visions
  • Gained knowledge of environmental conservation
  • Developed and shared presentations about the different types of energy and why various ecosystems are important to our planet
  • Visited various locations in Palm Beach and Broward counties to become aware of critical subjects such as global warming

Education

Bachelor of Science - Business Administration And Management

Nova Southeastern University
Davie, FL
05-2028

High School Diploma -

Florida Atlantic University
Boca Raton, FL
05-2025

Skills

  • Research
  • Analyze Content
  • Lab Techniques
  • Social Media
  • Google Suites
  • Microsoft Office
  • Teamwork
  • Leadership
  • Strong Work Ethic
  • Communication (OralWritten)
  • Positive Attitude
  • Empathy
  • Customer Service
  • Adaptability
  • Versatility

Additional Experience

FAU High School Varsity Cross Country Team  2021-2025  Coach Childs

●  Senior year- Team Captain- Another successful year through persistence led to a new school record running a 16:11 PR (5k)

●  Continuous training and preparation for races throughout the year

●  Intentional effort and persistence led our team to make it to States and race against the best teams in the state of Florida three times in four years

FAU High School Varsity Basketball Team  2021-2024  Coach Carr

●  Point Guard-After school sport

●  Along with hard work, the team has a good time just playing the sport we all love

●  Positive mental health

FAU High School Varsity Track & Field  2021-2025  Coach Childs

●  Varsity runner who primarily runs the 800, 1600, and 3200 meters

●  Like cross country, became Captain through dedication and hard work

●  Continuous training and preparation for races throughout the season

Timeline

Shift Lead

Culver’s
07.2024 - Current

Front of the House Crew Member

Culver’s
05.2022 - 07.2024

Attendee

RISE
07.2021 - 07.2021

Counselor

Kids Need More Art
06.2021 - 08.2021

Volunteer

Jupiter Public Library
06.2019 - 01.2022

Bachelor of Science - Business Administration And Management

Nova Southeastern University

High School Diploma -

Florida Atlantic University

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