Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Annette Vilamar Felix

Palm Bay,USA

Summary

  • Working individual with over 5 years of experience in the Customer Service arena
  • Seeking opportunities with companies that utilize exceptional verbal and written communication skills via face to face and phone interactions.

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Knowledgeable Desired Position with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.

Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Adaptable and enterprising Job Title with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift lead

Walgreens
01.2019 - Current
  • Oversaw and organized the customer service staff activities, as well as the stock and inventory personnel performance.
  • Traced inventory, ordered merchandise, controlled sales, reconciled cash, and receipts, and made bank deposits.
  • Assisted clients to find items, Informed about products characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers needs.
  • Explained and demonstrated products to customers to help them to make purchases
  • Determined where and how our products had to be displayed within the store to sell as much as possible.
  • Upholding cleaning policies throughout the store, proper baking guidelines and temperature regulation with all equipment.
  • Delivery order productivity and overall guest satisfaction, and comply with any complaints and or requests from the guests or from customer service.

Server

Boca Raton Resort and Club
05.2015 - 02.2016
  • Assist guests in order selection by promoting specific menu items and specials
  • Respond to inquiries regarding meal preparation and service
  • Coordinate with kitchen staff to ensure timely and accurate order preparation.
  • Regularly follow-up with guest tables and promptly fulfill additional requests.
  • Collect payments and balance transactions with receipts
  • Provided direct assistance to bartender and lounge staff
  • Conducted inventory tracking and restocked supplies
  • Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience

TSA Agent

Fort Lauderdale International Airport
Fort Lauderdale
06.2016 - 01.2019
  • Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
  • Collaborated with law enforcement and emergency services during security incidents to maintain a secure environment.
  • Monitored passenger behavior to identify potential threats, ensuring prompt reporting and response protocols were followed.

Education

Associate Degree - undefined

Broward College
Coconut Creek, FL
03.2026

High School Diploma - English

Atlantic Technical College
Coconut Creek, FL
01.2013

Skills

Problem Solving

Client Services

Time Management

Written and Oral Communication

Adaptability

Research

Organization

Multitasking

Interpersonal

Leadership Skills

Customer service focus

Employee training

Guest service

Team motivation

Certification

Hospitaly & Tourism management

Languages

French
Native or Bilingual

Timeline

Shift lead

Walgreens
01.2019 - Current

TSA Agent

Fort Lauderdale International Airport
06.2016 - 01.2019

Server

Boca Raton Resort and Club
05.2015 - 02.2016

Associate Degree - undefined

Broward College

High School Diploma - English

Atlantic Technical College
Annette Vilamar Felix