Summary
Overview
Work History
Education
Certification
References
Languages
Languages
Timeline
Generic

Seth Ortiz

San Diego,CA

Summary

Exceptional knowledge in delivering customer service and managing inventory. Reliable and positive while staying consistent. Eager to bring my enthusiasm, dedication, and experience to H&M and contribute to your store's success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

Azuki Sushi Lounge
San Diego, United States
10.2023 - 01.2024
  • Answered an average of 30 phone calls per shift for customer concerns, managing/making reservations, and recording online orders
  • Established positive rapport with guests upon entry, increasing tip revenue by 5% and customer satisfaction by 25%
  • Delegated tables to waitstaff according to personal preferences and workload, increasing efficiency by 20%
  • Oversaw and confirmed reservation bookings 3 times per shift to prevent overbooking and reduce cancellations
  • Maintained a clean waiting area and hostess stand by sanitizing surfaces and restocking menus, napkins, and tableware

LifeGuard/Water Safety Instructor

Chula Vista Parks and Recreation
Chula Vista, United States
10.2022 - 04.2023
  • Conducted swimming classes 17 hours per week for 30+ students that were above the age of 5
  • Educated 1000+ swimmers about safety methods and swimming techniques
  • Coordinated and taught swimming classes of up to 30+ students
  • Created new methods of teaching students water safety, while also further developing my communication and leadership skills, this resulted in a significant increase in student satisfaction and expanded client base
  • Coached swimmers at different skill levels, developing strong client relationships
  • Advised parents on how to support their child's development as a swimmer both inside and outside of lesson; helped increase retention rates by 5%

LifeGuard 1

Chula Vista Parks and Recreation
Chula Vista, United States
07.2022 - 04.2023
  • Scanned and monitored the swimming activities of over 60 pool-goers with a zero-accident record achieved for 7 months between July-January
  • Accepted extra shifts of other lifeguards and increased 10% of company satisfaction
  • Consistently completed off-duty tasks such as replying to voicemails, cleaning and maintaining the pool area/equipment, checking/cleaning the restrooms, and providing customer service, which resulted in a boost to customer satisfaction
  • Trained and Mentored 3 new lifeguards, contributing to a 25% increase in team productivity and efficiency during peak seasons/busy hours of the day

Education

High School Diploma -

Otay Ranch High School
San Diego, United States

Certification

  • American Red Cross LifeGuard, 07/01/22
  • American Red Cross CPR/AED for Professional Rescuers and First Aid, 07/01/22
  • American Red Cross Water Safety Instructor, 10/01/22

References

  • George Rivera, CCBG Architects, +1 (619) 723-5272
  • Carolyn Lechner, Chula Vista Parks and Recreation, clechner@chulavistaca.gov, (619) 409-1987
  • Richard Gonsalez, DHS/TSA Operations Center, +1 (619) 708-4411

Languages

  • English
  • Spanish

Languages

Spanish
Limited

Timeline

Host

Azuki Sushi Lounge
10.2023 - 01.2024

LifeGuard/Water Safety Instructor

Chula Vista Parks and Recreation
10.2022 - 04.2023

LifeGuard 1

Chula Vista Parks and Recreation
07.2022 - 04.2023

High School Diploma -

Otay Ranch High School

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Seth Ortiz