Seth Ortiz
Kansas City,MO
Summary
Dynamic leader with a proven track record in customer service and project management, driving operational excellence and team performance. Skilled in training and conflict resolution, ready to enhance team effectiveness and achieve ambitious business goals.
Overview
12
12
years of professional experience
Work History
Lead
Good Day Farms
Kansas City, Missouri
11.2024 - Current
- Administered onboarding processes and training for new hires.
- Coordinated daily store operations for a high-volume retail launch, driving the location to achieve $1.4M in monthly revenue within its first year of operation.
- Spearheaded the integration of the 'fulfillment style' model upon transferring to a new location, optimizing order processing and direct customer interaction.
- Optimized daily dispensary workflows and resource allocation, strategically managing Budtender positioning and break schedules to improve labor percentage.
- Maintained operational excellence across daily retail activities, overseeing nightly closing procedures, and processing large-volume cash drops with 100% accuracy.
- Proven track record of seamless adaptation to fluctuating operational velocity and market demands.
Car Salesperson
Landmark Dodge Chrysler Jeep Ram
Independence, Missouri
04.2024 - 11.2024
- Maintained knowledge of inventory and dealership promotions.
- Built rapport with clients to foster long-term relationships.
- Handled customer inquiries and resolved concerns effectively.
Plumber
O'mooney plumbing
Belton, Missouri
09.2017 - 10.2024
- Managed inventory of plumbing supplies and materials without loss.
- Resolved critical plumbing emergencies under pressure while providing empathetic, high-quality customer service.
- Trained new staff on plumbing techniques and safety protocols.
- Assisted customers with selecting appropriate plumbing solutions.
Training Room NCO
U.S Army
Ft. Hood, TX
08.2014 - 08.2017
- Managed high-value federal inventories and sensitive documentation, consistently exceeding stringent federal compliance, security, and accountability metrics.
- Counted and inspected equipment and supplies regularly, reporting zero inventory losses or discrepancies.
- Served as the primary instructor and subject matter expert, designing and delivering critical skills training to hundreds of peers and subordinates.
- Overseer of office and unit logistics, ensuring all personnel had the necessary equipment and materials to complete daily operations.
Education
Associate of Arts - General Studies
JCCC
Overland Park, KS05-2027
Skills
- Leadership
- Customer service
- Team building
- Employee training
- Project management
- Conflict resolution
- Goal driven
- Inventory control
- Problem-solving
- Networking
- Dependable and responsible
- Effective communication
References
References available upon request.
Timeline
Lead
Good Day Farms
11.2024 - Current
Car Salesperson
Landmark Dodge Chrysler Jeep Ram
04.2024 - 11.2024
Plumber
O'mooney plumbing
09.2017 - 10.2024
Training Room NCO
U.S Army
08.2014 - 08.2017
Associate of Arts - General Studies
JCCC