Seth Peeters
IT Professional
Combined Locks,WI
Summary
IT professional with 13+ years experience in various roles including Helpdesk, technical support, system administration, infrastructure engineering. While in these roles I have developed superior problem solving, and critical thinking skills.
Overview
13
13
years of professional experience
Work History
Senior Systems Engineer (Citrix)
Navitus Health Solutions
Appleton, WI
10.2021 - Current
- Create and maintain Virtual Desktop Infrastructure environment for internal, remote call center and pharmacy campus', and WFH employees.
- Encompass all Sys Eng II responsibilities
Systems Engineer II
Navitus Health Solutions
Appleton, WI
01.2019 - 10.2021
- Build and maintain virtual server infrastructure
- Windows 10 image/task sequence configuration
- Create/Patch new gold image Citrix PVS machines
- Manage Citrix Infrastructure, Perform system upgrades
- Troubleshoot Citrix environment/user issues
- Escalation point for members of the team to bring issues to, offering coaching and mentoring
Systems Engineer
Navitus Health Solutions
Appleton, WI
10.2016 - 01.2019
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving.
- Deploy and maintain enterprise printing solution.
- Package/deploy applications and Windows updates.
- Manage PC hardware inventory
Senior Systems Executive
Cognizant Technology Solutions
Teaneck, NJ
07.2014 - 10.2016
- Provide desktop support for Appvion's executive employees.
- Manage level two desktop support call volume ensuring optimal customer satisfaction.
- Reporting and software distribution using System Center Configuration Manager 2012.
- Creation and maintenance of virtual infrastructure using VSphere, VMware View Administrator.
- Train and provide guidance to new PC Technicians, interns and summer students.
Systems Executive
Cognizant Technology Solutions
Teaneck, NJ
07.2010 - 07.2014
- Provided level two desktop support for Appleton campus, Distribution Centers, and Sales Force with on call responsibility.
- Extensive use of remote technologies for end user support.
- Served as backup for cell phone management and Good for Enterprise.
- Managed and tested power backup system for data center.
Education
Associate of Applied Science - Computer Support Specialist
Fox Valley Technical College
Skills
Windows XP/7/8/10
Windows Server 2008/2008r2/2012/2012R2/2016/2019
Group Policy
Active Directory
Citrix XenApp/XenDesktop
Citrix MCS/PVS, ELM
ControlUp
Print Server/ Print management, PaperCut MF
Microsoft Endpoint Configuration (SCCM)
VSphere
Citrix Hypervisor
Excellent Hardware/Software troubleshooting skills
Strong communication, problem solving and analytical skills
Exceptional customer service skills
Timeline
Senior Systems Engineer (Citrix)
Navitus Health Solutions
10.2021 - Current
Systems Engineer II
Navitus Health Solutions
01.2019 - 10.2021
Systems Engineer
Navitus Health Solutions
10.2016 - 01.2019
Senior Systems Executive
Cognizant Technology Solutions
07.2014 - 10.2016
Systems Executive
Cognizant Technology Solutions
07.2010 - 07.2014
Associate of Applied Science - Computer Support Specialist
Fox Valley Technical College