Summary
Overview
Work History
Skills
References
Timeline
39

SETH PERNAL

Altamonte Springs,FL

Summary

Reliable Lead Bartender/Server with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Overview

12
12
years of professional experience

Work History

Front of the House Manager/Lead Bartender

310 Lakeside/Blu on the Avenue
01.2023 - Current
  • Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
  • Served high customer volumes during special events, nights, and weekends including banquets of 100+.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.

Server

Dexter's
01.2021 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with up to 10 team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender / Server

Duffy's Sports Bar & Grille
01.2020 - 01.2021
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender / Server / Barback

Fat Belly's Irish Pub
01.2015 - 01.2019
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory 6-7 days a week.

Server

Ritrovo's Italian Pub
01.2013 - 01.2017
  • Deliver exceptional guest service in an upscale dining environment leading to an increase in guest retention and the establishment of a consistent weekly clientele
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Skills

  • High-volume dining
  • Beverage Preparation
  • Reliable and Responsible
  • Adaptable and Flexible
  • High Energy and Stamina
  • Interpersonal Skills
  • Strong Work Ethic
  • Exceptional customer service

References

References available upon request.

Timeline

Front of the House Manager/Lead Bartender

310 Lakeside/Blu on the Avenue
01.2023 - Current

Server

Dexter's
01.2021 - 01.2023

Bartender / Server

Duffy's Sports Bar & Grille
01.2020 - 01.2021

Bartender / Server / Barback

Fat Belly's Irish Pub
01.2015 - 01.2019

Server

Ritrovo's Italian Pub
01.2013 - 01.2017
SETH PERNAL