SETH PERNAL
Altamonte Springs,FL
Summary
Reliable Lead Bartender/Server with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
12
12
years of professional experience
Work History
Front of the House Manager/Lead Bartender
310 Lakeside/Blu on the Avenue
01.2023 - Current
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Served high customer volumes during special events, nights, and weekends including banquets of 100+.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Server
Dexter's
01.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with up to 10 team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender / Server
Duffy's Sports Bar & Grille
01.2020 - 01.2021
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender / Server / Barback
Fat Belly's Irish Pub
01.2015 - 01.2019
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Helped management plan and serve bar menu exceeding customer expectations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory 6-7 days a week.
Server
Ritrovo's Italian Pub
01.2013 - 01.2017
- Deliver exceptional guest service in an upscale dining environment leading to an increase in guest retention and the establishment of a consistent weekly clientele
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Skills
- High-volume dining
- Beverage Preparation
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Interpersonal Skills
- Strong Work Ethic
- Exceptional customer service
References
References available upon request.
Timeline
Front of the House Manager/Lead Bartender
310 Lakeside/Blu on the Avenue
01.2023 - Current
Server
Dexter's
01.2021 - 01.2023
Bartender / Server
Duffy's Sports Bar & Grille
01.2020 - 01.2021
Bartender / Server / Barback
Fat Belly's Irish Pub
01.2015 - 01.2019
Server
Ritrovo's Italian Pub
01.2013 - 01.2017
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