Seth Pollin
DeKalb,IL
Summary
Dedicated professional with a strong work ethic in customer service and technical troubleshooting. Proven ability to train others and ensure safety compliance while maintaining high standards of service.
Overview
6
6
years of professional experience
Work History
Fireplace Installer
Grass Roots Energy
Wauconda, Illinois
06.2024 - 12.2025
- Installed various types of fireplaces in residential and commercial properties.
- Conducted safety inspections and ensured compliance with local building codes.
- Delivered exceptional customer service throughout installation and post-installation, enhancing client satisfaction.
- Trained junior installers on best practices and safety protocols.
- Assisted in troubleshooting issues related to fireplace performance and operation.
- Repaired damaged parts or replaced defective components.
- Maintained comprehensive records of installations and service requests to streamline tracking and follow-up.
- Coordinated sales and design processes in office, aligning solutions with customer preferences. in the office to satisfy customer desires.
- Required to understand the fundamentals of multiple trades, such as electrical, plumbing, framing, and masonry.
Server
Jameson's Charhouse
Vernon Hills, IL
01.2023 - 05.2024
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Provided service to large parties for special occasions.
- Coordinated meal courses with kitchen staff, optimizing timing and communication for seamless service.
- Assisted in food preparation and ensured dishes met high presentation standards for guest enjoyment.
- Learned and memorized our extensive cocktail, wine, beer, and liquor menu.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained cleanliness and organization of dining area throughout shifts.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server Trainer
Bulldogs Grill
Wauconda, Illinois
05.2021 - 07.2022
- Trained new servers on menu knowledge and customer service standards, enhancing service quality and guest satisfaction.
- Monitored trainee performance throughout course duration, providing targeted feedback to facilitate skill development.
- Maintained positive learning environment by promptly addressing questions and concerns, fostering open communication and engagement.
- Assisted in developing training materials for server onboarding programs.
- Demonstrated proper food handling and safety procedures to ensure compliance.
Server
Bulldogs Grill
Wauconda , IL
05.2020 - 07.2022
- Delivered exceptional customer service in fast-paced dining environment, contributing to positive guest satisfaction.
- Coordinated orders with kitchen staff to ensure timely delivery, supporting smooth restaurant operations.
- Worked with team members to improve guest experiences, fostering a welcoming and enjoyable atmosphere.
- Trained new servers on restaurant policies and service techniques.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associate of Science - Fire Science & Technology
College of Lake County
Grayslake, IL12-2025
High School Diploma -
Wauconda High School
Wauconda, IL05-2022
Bachelor of Arts - Political Science
Northern Illinois University
Dekalb, ILSkills
- Customer service
- Equipment maintenance
- Safety compliance
- Communication skills
- Multitasking and organization
- Strong work ethic
- Technical troubleshooting
- Sales and marketing
References
References available upon request.
Timeline
Fireplace Installer
Grass Roots Energy
06.2024 - 12.2025
Server
Jameson's Charhouse
01.2023 - 05.2024
Server Trainer
Bulldogs Grill
05.2021 - 07.2022
Server
Bulldogs Grill
05.2020 - 07.2022
Associate of Science - Fire Science & Technology
College of Lake County
High School Diploma -
Wauconda High School
Bachelor of Arts - Political Science
Northern Illinois University