Seth Rivera

• Independently led and oversaw the full repair workflow for a small electronics repair business, from customer intake and diagnosis through repair, testing, and final documentation.

- Managed customer intake, documenting reported symptoms and device condition before beginning diagnostic work.

-Verified completed repairs through functional testing and documented results before returning devices to customers.

- Handled customer communication through phone calls, text messages, and email, including scheduling and coordinating house calls.

- Maintained responsibility for all active jobs, prioritizing repairs, and independently determining appropriate diagnostic and repair procedures.

• Independently diagnosed and repaired issues within the scope of Level 2 technician responsibilities, along with selected Level 3-level repairs.
• Level 3 repair experience, including trace repair and precision soldering on customer devices.
• Diagnosed and repaired laptops, desktop computers, gaming consoles, handheld gaming devices, smartphones, and game controllers.
• Built high-end custom gaming PCs, including systems utilizing fully custom water-cooling loops.
• Expanded the shop's repair capabilities by independently learning and implementing new repair techniques to support a wider range of customer jobs and revenue streams.
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