Seth Russell
Shrewsbury,MA
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatcher/Equipment Rental Specialist
Sunbelt Rentals
Hyde Park, MA
10.2022 - Current
- Addressing issues with informed and amiable service led to elevated customer satisfaction.
- Displayed outstanding telephone etiquette and adeptly handled difficult calls.
- Provided customers with assistance by offering information on rates, terms, and conditions of rentals.
- Rental agreements updated and maintained.
- Arranged deliveries and pick-ups to meet customer requirements.
- Collaborated with the external sales team to ensure customers received the necessary equipment promptly for their projects.
- Assigned drivers to appropriate routes based on customer needs.
- Provided customers with timely updates on their orders and requests..
- Vehicles were tracked using GPS technology, providing real-time status updates as necessary.
- Monitored alterations in the delivery schedule and relayed the updates to customers.
- Utilized GPS devices and computer software to devise routes, inform customers, and alert drivers to impending issues.
- Coordinated driver dispatch to fulfill the daily delivery requirements of customers.
- Handled inquiries, issues, or service requests for equipment.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Delivery Driver
Amazon Flex
Boston, MA
05.2017 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Sorted parcels according to delivery route.
- Maintained adherence to stringent delivery deadlines.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Documented items transported, recipient information and problems.
Uber Partner
Uber
Boston, MA
03.2016 - Current
- Managed records by tracking mileage, maintenance and expenses with Self Employed.
- Drove passengers from pick-up points to deliver to destination.
- Achieved consistently high customer scores due to exceptional service.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
Laborer
Mabey Bridge and Shore
Worcester, MA
03.2004 - 07.2006
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Operated forklifts to load and unload supplies and materials from customer's trucks.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Operated and maintained a variety of equipment including hand and power tools.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Read plans, instructions or specifications to determine work activities.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Waiter
Not Your Average Joes
Westborough, MA
2013 - 2014
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers about specials, upselling additional food and drink items.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
Education
Network Systems Engineer - Information Technology
Millennium Training Institute
Woburn, MA12.2010
Skills
- Customer Support
- Problem Resolution
- Retail sales management
- Technologically savvy
- In-store support
- High-energy attitude
- Customer relations
- Route Planning
- Dispatch Coordination
- Driver communication
- Schedule Coordination
Certification
- Network Systems Information Specialist
- Microsoft Certification A+
- Microsoft Certification Windows XP
- Microsoft Certification SQL Server 2005
Timeline
Dispatcher/Equipment Rental Specialist
Sunbelt Rentals
10.2022 - Current
Delivery Driver
Amazon Flex
05.2017 - Current
Uber Partner
Uber
03.2016 - Current
Laborer
Mabey Bridge and Shore
03.2004 - 07.2006
Waiter
Not Your Average Joes
2013 - 2014
Network Systems Engineer - Information Technology
Millennium Training Institute
- Network Systems Information Specialist
- Microsoft Certification A+
- Microsoft Certification Windows XP
- Microsoft Certification SQL Server 2005