Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seth Russell

Shrewsbury,MA

Overview

20
20
years of professional experience
1
1
Certification

Work History

Dispatcher/Equipment Rental Specialist

Sunbelt Rentals
Hyde Park, MA
10.2022 - Current
  • Addressing issues with informed and amiable service led to elevated customer satisfaction.
  • Displayed outstanding telephone etiquette and adeptly handled difficult calls.
  • Provided customers with assistance by offering information on rates, terms, and conditions of rentals.
  • Rental agreements updated and maintained.
  • Arranged deliveries and pick-ups to meet customer requirements.
  • Collaborated with the external sales team to ensure customers received the necessary equipment promptly for their projects.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided customers with timely updates on their orders and requests..
  • Vehicles were tracked using GPS technology, providing real-time status updates as necessary.
  • Monitored alterations in the delivery schedule and relayed the updates to customers.
  • Utilized GPS devices and computer software to devise routes, inform customers, and alert drivers to impending issues.
  • Coordinated driver dispatch to fulfill the daily delivery requirements of customers.
  • Handled inquiries, issues, or service requests for equipment.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.

Delivery Driver

Amazon Flex
Boston, MA
05.2017 - Current
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Sorted parcels according to delivery route.
  • Maintained adherence to stringent delivery deadlines.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Documented items transported, recipient information and problems.

Uber Partner

Uber
Boston, MA
03.2016 - Current
  • Managed records by tracking mileage, maintenance and expenses with Self Employed.
  • Drove passengers from pick-up points to deliver to destination.
  • Achieved consistently high customer scores due to exceptional service.
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.

Laborer

Mabey Bridge and Shore
Worcester, MA
03.2004 - 07.2006
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Operated forklifts to load and unload supplies and materials from customer's trucks.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Operated and maintained a variety of equipment including hand and power tools.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Read plans, instructions or specifications to determine work activities.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.

Waiter

Not Your Average Joes
Westborough, MA
2013 - 2014
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Informed customers about specials, upselling additional food and drink items.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.

Education

Network Systems Engineer - Information Technology

Millennium Training Institute
Woburn, MA
12.2010

Skills

  • Customer Support
  • Problem Resolution
  • Retail sales management
  • Technologically savvy
  • In-store support
  • High-energy attitude
  • Customer relations
  • Route Planning
  • Dispatch Coordination
  • Driver communication
  • Schedule Coordination

Certification

  • Network Systems Information Specialist
  • Microsoft Certification A+
  • Microsoft Certification Windows XP
  • Microsoft Certification SQL Server 2005

Timeline

Dispatcher/Equipment Rental Specialist

Sunbelt Rentals
10.2022 - Current

Delivery Driver

Amazon Flex
05.2017 - Current

Uber Partner

Uber
03.2016 - Current

Laborer

Mabey Bridge and Shore
03.2004 - 07.2006

Waiter

Not Your Average Joes
2013 - 2014

Network Systems Engineer - Information Technology

Millennium Training Institute
  • Network Systems Information Specialist
  • Microsoft Certification A+
  • Microsoft Certification Windows XP
  • Microsoft Certification SQL Server 2005

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Seth Russell