Seth Schuyler
Swartz Creek,MI
Summary
Detail oriented Cell Phone Technician bringing more than 1 year of experience in telecommunications field. Resourceful, conscientious and honest with extensive understanding of phone repair and refurbishment. Excellent organizational, time management and prioritization skills. Focused on performing high-quality repair service work on different types of cellular devices. Highly motivated, analytical and productive with strong history of meeting production goals and satisfying customers. Good troubleshooting and problem-solving skills. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cell Phone Repair Technician
CPR Cell Phone Repair
Fenton, MI
06.2021 - Current
- Erased user data, debugged application issues and refurbished devices for resale.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Completed quality and fraud inspections on cell phones.
- Specialized in repairing Apple Iphones, Samsung phones and frequently worked on other manufacturer models.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Logged reports, expenses, receipts and sales documents into digital database.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Issued receipts and processed refunds, credits or exchanges.
- Opened and closed store independently and prepared nightly bank drop for manager.
Car Wash Employee
Fast Eddie's Car Wash And Oil Change
Flint, MI
07.2019 - 06.2021
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Linden High School
Linden, MI05.2021
Skills
- Component Replacements
- Web Applications
- Service Quality
- Data Architecture
- Stock Control
- Task Prioritization
- Maintenance Organization and Development
- Customer Interaction
- Cash Register Operations
- Problem Analysis
- Maintaining Clean Work Areas
- Customer Satisfaction
Certification
- Certified Apple repair technician
- Certified wise repair technician
Timeline
Cell Phone Repair Technician
CPR Cell Phone Repair
06.2021 - Current
Car Wash Employee
Fast Eddie's Car Wash And Oil Change
07.2019 - 06.2021
High School Diploma -
Linden High School