Seth Slaughter
New Albany
Summary
Results-driven E-Commerce Department Leader with a strong focus on customer service, team leadership, and operational optimization. Proven track record in enhancing customer engagement and driving sales through strategic inventory management.
Overview
6
6
years of professional experience
Work History
E-Commerce Department Leader
Kroger
Canal Winchester, OH
09.2022 - Current
- Led e-commerce team in executing online sales strategies to enhance customer engagement.
- Developed and implemented inventory management processes to ensure product availability.
- Analyzed sales data to identify trends and optimize product assortment for online platforms.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Trained staff on best practices for customer service and order fulfillment within e-commerce operations.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
E-Commerce Supervisor
Kroger
Canal Winchester, OH
11.2024 - 07.2025
- Supervised daily e-commerce operations to ensure timely order fulfillment and customer satisfaction.
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Trained and mentored team members on best practices for online order processing and customer service.
- Developed and implemented strategies to optimize product listings and improve search visibility on digital platforms.
- Maintained compliance with safety and operational standards within the e-commerce department.
Sales Floor Associate
Target
Whitehall, OH
10.2020 - 08.2022
- Provided exceptional customer service, assisting guests with product inquiries and locating merchandise.
- Maintained organized sales floor, ensuring product displays were visually appealing and well-stocked.
- Operated point-of-sale systems efficiently, processing transactions accurately and handling cash responsibly.
- Trained new associates on store policies, procedures, and best practices for customer interaction.
Education
General Studies
Columbus State Community College
Columbus, OHHigh School Diploma -
Covenant of Grace Academy
Canal Winchester05-2019
Skills
- Excellent communication
- Organizational skills
- Customer service
- Excellent task execution
- Team leadership and collaboration
Timeline
E-Commerce Supervisor
Kroger
11.2024 - 07.2025
E-Commerce Department Leader
Kroger
09.2022 - Current
Sales Floor Associate
Target
10.2020 - 08.2022
General Studies
Columbus State Community College
High School Diploma -
Covenant of Grace Academy