Zorayda Rosales
Huntington station,NY
Summary
Dedicated and reliable supermarket employee with extensive experience in the seafood department and proficiency in produce, bakery, and cashier roles. Strong skills in food handling, customer service, and maintaining product quality while adhering to strict food safety standards. Bilingual and adept at thriving in fast-paced environments, consistently recognized for delivering friendly customer interactions. Proven leadership as Team Leader at Best Market since 2018, excelling in the preparation, packaging, and sale of fresh seafood while fostering a collaborative team atmosphere.
Overview
2026
2026
years of professional experience
Work History
Seafood Department Associate Team leader
Wholefoods
Garden City, NY
2024 - Current
- Collaborated with customers to identify suitable products and fulfill special requests effectively.
- Monitored and maintained cleanliness and sanitation of work area, contributing to overall operational efficiency.
- Oversaw product quality by evaluating standards and verifying expiration dates to ensure operational integrity.
- Ensured compliance with food safety and hygiene regulations.
- Managed seafood preparation and packaging processes to enhance customer satisfaction.
- Managed product displays and executed rotation strategies to enhance visual merchandising.
- Followed detailed directives to achieve project objectives effectively.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School -
Huntington High School
Huntington, New York 06-2013
Skills
- Safe food handling practices
- Hygiene maintenance
- Effective time management
- Bilingual in Spanish and English
- Cross-functional teamwork
- Customer service
- Friendly and helpful
- Honest and dependable
- Time management
- Reliable and responsible
- Reliability
- Adaptable and flexible
- Multitasking Abilities
- Team cooperation
- Excellent communication
- Organizational skills
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Positive customer engagement
- Goal driven
- Relationship building
- Store operations
- Store opening and closing
- Safety and cleanliness standards
- Self motivation
- Engaging with diverse customers
- Documentation and reporting
- Stock replenishment
- Computer proficiency and Microsoft office
- Exceeding customer expectations
- Sales and promotions
- Customer retention
- Register opening and closing
- Sales techniques
- Multitasking
- Cleaning and sanitizing
- Problem-solving abilities
- Strong communication and interpersonal skills
- Customer assistance
- Attention to detail
Timeline
Seafood Department Associate Team leader
Wholefoods
2024 - Current
High School -
Huntington High School
Action Plan
1. Product Quality & Freshness:
- Daily check of seafood quality and expiration dates.
- Rotate stock regularly.
- Immediately remove damaged or expired products.
- Keep displays clean and well-organized.
- Stay informed about any recalled products.
2. Food Safety & Sanitation:
- Adhere to all food and hygiene regulations.
- Wash hands and wear gloves as required.
- Clean and sanitize counters, knives, and tools regularly.
- Maintain proper temperature for the department.
3. Customer Service:
- Greet customers promptly and politely.
- Assist with product selection and preparation requests.
- Answer questions about freshness, cooking, and storage.
- Handle complaints professionally and calmly.
4. Teamwork & Efficiency:
- Communicate clearly with coworkers and managers.
- Help during busy hours and assist with pick-up times when needed.
- Complete tasks on time and follow department procedures.
- Support a positive and safe work environment.
5. Inventory & Stocking:
- Stock displays to maintain full and attractive cases.
- Rotate products correctly to minimize waste.
- Assist with receiving and checking deliveries.
6. Other Tasks:
- Keep the department hours on green.
- Short walk on time.
- OOS daily and on time.
- Keep sales and projections on track.
- Monday: Update the paper on the back wall.
- TBR: Schedule on time.
Appreciation
I want to express my sincere gratitude to all of you for taking the time to consider my application for this interview. I would also like to share that if I don’t secure the position, I am here to explore new opportunities within the company.