Felicia Del Bosque
San Marcos ,TX
Summary
Accomplished Deli Team Leader at Buc-ee's, adept in leadership qualities and food safety standards, significantly enhanced team performance and customer satisfaction. Excelled in staff training, quality control, and maintaining high sanitation practices. Demonstrated strong communication and problem-solving skills, ensuring operational excellence and compliance.
Overview
15
15
years of professional experience
Work History
Deli Team Leader
Buc-ee's
New Braunfels, TX
05.2019 - Current
- Demonstrated exceptional leadership skills by coaching/mentoring junior team members on various aspects of the deli business — from product knowledge/customer service techniques to operational best practices/regulatory compliance measures.
- Managed daily operations of the deli department, including ordering supplies, maintaining equipment, and ensuring quality control measures were met.
- Improved customer satisfaction by providing exceptional service, product knowledge, and attention to detail.
- Provided outstanding customer support by addressing inquiries, offering recommendations, and resolving any issues in a timely manner.
- Ensured a clean, safe environment through consistent adherence to sanitation guidelines and health department regulations.
- Reduced waste and improved cost control by monitoring expiration dates, rotating stock, and adjusting inventory levels as needed.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Served consistent portions following recipes and control standards.
Cashier
Buc-ee's
New Braunfels, TX
05.2014 - 09.2018
Cashier
Heb
Kyle, TX
09.2009 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Extended work hours and modified schedule based on company demands.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Lehman High School
Kyle, TX2009
Skills
- Performance evaluation and feedback
- Strong communication skills
- Leadership qualities
- Team building and motivation
- Equipment maintenance and repair
- Staff training and development
- Quality control and assurance
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitizing
- Verbal and written communication
- Food safety
- Interactive communication skills
- Food preparation
- Safe food handling
- Flexible schedule
- Sanitation practices
- Product stocking and rotation
- Inventory counts
- Product knowledge
- Safe food handling practices
- Food safety standards
Timeline
Deli Team Leader
Buc-ee's
05.2019 - Current
Cashier
Buc-ee's
05.2014 - 09.2018
Cashier
Heb
09.2009 - 05.2014
Lehman High School