Cristiana Diogo
Stratford,CT
Summary
Detail-oriented professional skilled in effective communication and food safety compliance. Known for resolving customer concerns with professionalism while maintaining a clean and organized deli environment. Prepared to contribute to a high-quality customer experience.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Deli Team Leader
Village Market
Wilton, Connecticut
09.2004 - Current
- Supervised deli staff to ensure high-quality food preparation and service.
- Monitored daily operations of the deli to ensure compliance with health regulations and safety standards.
- Implemented sanitation protocols to ensure a clean work environment for staff and customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Resolved product quality and service issues between customers and staff to enhance satisfaction.
- Resolved customer complaints in a timely manner by listening attentively and providing helpful solutions.
- Resolved customer inquiries and concerns with professionalism and care.
- Ensured that all customers were greeted promptly upon entering the store and provided with excellent service throughout their shopping experience.
- Enforced company policies consistently among all members of the team while maintaining a positive work environment.
- Organized deli displays to improve product visibility and attract customer interest.
- Informed customers of deli specials to drive sales and promote featured items.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Cleaned shelves regularly to maintain a tidy and organized store environment, counters and tables to maintain organized store.
Education
High School Diploma -
High School
Lourinha Portugual06-1990
Skills
- Food safety management
- Attention to detail
- Food preparation techniques
- Customer service
- Customer relationship management
- Customer communication
- Attention to detail
- Communication skills
- Food preparation techniques
- Customer communication
Languages
English
Professional
Portuguese
Professional
Timeline
Deli Team Leader
Village Market
09.2004 - Current
High School Diploma -
High School