Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Marissa May

West Valley City, UT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully setting an example for work ethic, punctuality and quality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

CBPS Unisys
Salt Lake City
04.2023 - Current
  • Maintained cleanliness and organization of the copy center workspace at all times.
  • Collaborated with team members to complete large print jobs efficiently and accurately.
  • Trained new associates on equipment usage and customer service best practices.
  • Processed incoming orders and ensured timely completion for customer satisfaction.
  • Trained new employees on the printer/copier machines used in daily operations.
  • Completed copy, scan, or print jobs for the client.
  • Collect, open, and distribute mail.
  • Four mail pickups/drop-offs daily.

Shift Lead

Beans & Brews
Taylorsville
02.2022 - 04.2023
  • Supervised team members to ensure efficient operations during busy shifts.
  • Trained new employees on customer service standards and product knowledge.
  • Managed inventory levels and restocked supplies to meet demand.
  • Assisted in resolving customer complaints and ensuring satisfaction.
  • Implemented health and safety protocols to maintain a clean work environment.
  • Assisted in the training of new employees.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

High School Diploma -

Utah Online Schools
St. George
04-2025

Skills

  • Customer service
  • Employee training
  • Team building
  • Inventory management
  • Time management
  • Operational efficiency
  • Effective communication
  • Health and safety compliance
  • Problem solving
  • Team Check-ins
  • Team supervision
  • Teamwork and collaboration
  • Overseeing daily activities
  • Staff training
  • Complaint resolution
  • Problem-solving
  • Attention to detail
  • Cash handling
  • Flexible schedule
  • Food handling and sanitization
  • Efficient food handling
  • Safe food handling practices
  • Sanitary food handling procedures
  • Food handling policies
  • Food handling preparation
  • Food handling safety

Certification

  • Food handlers certificate Expires: 4/2027

References

References available upon request.

Timeline

Team Leader

CBPS Unisys
04.2023 - Current

Shift Lead

Beans & Brews
02.2022 - 04.2023

High School Diploma -

Utah Online Schools

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