Seth Warnick
Mechanicsville,Maryland
Summary
Dedicated Automotive Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
Certification
Work History
Service Lane Manager
Ourisman Automotive
Waldorf, MD
02 2025 - 09 2025
- Successfully managed multiple projects simultaneously, ensuring on-time completion without compromising quality standards.
- Ensured compliance with industry regulations and company policies by conducting regular audits and enforcing corrective actions as needed.
- Fostered strong relationships with clients through exceptional communication skills and proactive problem resolution.
- Streamlined workflow processes for improved productivity, implementing effective scheduling and task delegation.
- Maintained accurate records of all transactions and ensured timely submission of reports to senior management.
- Increased employee performance by providing ongoing training, coaching, and feedback to team members.
- Improved service quality by implementing standardized procedures and maintaining a consistent level of performance across the team.
Service Advisor
Ourisman Automotive
Waldorf, MD
10 2021 - 09 2025
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
Multi-Store Manager
Mr. Tire Auto Service Centers
California, MD
08 2016 - 09 2021
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Developed targeted local marketing campaigns to boost community engagement and drive in-store traffic.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
- Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
- Ensured compliance with labor laws, health regulations, safety guidelines within each location.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Established strong vendor relationships, negotiating favorable terms for product procurement and delivery schedules.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Northwestern High School
06.1996
Skills
- Master Management Certification Volkswagen of America
- Master Advisor Certification Volkswagen of America
- Master Management Certification Subaru of America
- Master Advisor Certification Subaru of America
- Flexible and Adaptable
- Teamwork and Collaboration
- Dependable and Responsible
- Teambuilding
- MS Office
- Relationship building
- Staff training/development
- Business Development
Certification
- Certified Service Manager, Volkswaen of America
- Certified Service Advisor, Volkswagen of America
- Certified Service Manager, Subaru of America
- Certified Service Advisor, Subaru of America
Timeline
Service Lane Manager
Ourisman Automotive
02 2025 - 09 2025
Service Advisor
Ourisman Automotive
10 2021 - 09 2025
Multi-Store Manager
Mr. Tire Auto Service Centers
08 2016 - 09 2021
High School Diploma -
Northwestern High School