Seth White
Pensacola,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Demonstrates a strong track record in implementing cloud-native solutions and enhancing operational efficiency through innovative device management strategies. Committed to driving continuous improvement and leveraging cutting-edge technologies to achieve organizational goals. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Seth White is a results-driven individual with a strong track record in implementing cloud-native solutions and enhancing operational efficiency through innovative device management strategies. With a passion for continuous learning and professional development, he has experience in cloud support, project management, ITSM, Azure DevOps, and MS Defender Analytics. He has also managed Windows Autopilot, designed and implemented compliance policies, and managed Windows Server management. ADDITITONAL INFO (NOT REFLECTED IN RESUME) : part start up business with emphasis on ai and we currently have customers and angel investors. Since we all wear so many hats, still trying to find proper wording.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intune Administrator
Pilot Catastrophe Services Inc
05.2025 - 07.2025
- Administered and maintained Microsoft Intune for both corporate-owned and BYOD endpoints across Windows, iOS, iPadOS, and Android, ensuring secure and compliant deployments through Mobile Device Management (MDM) and Mobile Application Management (MAM) policies.
- Deployed and managed Windows Autopilot for zero-touch provisioning at scale, automating device onboarding and reducing field deployment times for thousands of users.
- Designed, implemented, and monitored Intune compliance policies including encryption (BitLocker), OS version, password complexity, and threat protection using Microsoft Defender for Endpoint, Defender Antivirus, and built-in Firewall configurations.
- Migrated legacy GPOs into cloud-native policies using Intune configuration profiles (CSPs), modernizing endpoint management for a hybrid Azure Active Directory (Entra ID) environment.
- Developed and enforced Conditional Access policies in Entra ID (formerly Azure AD) to secure access to Microsoft 365 services, leveraging device compliance, user risk, and location-based rules.
- Supported Android Enterprise deployments using Work Profile and Fully Managed device modes, including Managed Google Play integration, app deployment, and conditional access.
- Managed and secured iOS and iPadOS devices using Intune App Protection Policies, Conditional Launch, and application-level data protection for Microsoft Outlook, Teams, and Edge mobile apps.
- Automated Intune administration tasks using PowerShell scripts and Microsoft Graph API for policy updates, compliance reporting, and bulk device actions.
- Utilized Endpoint Analytics and Microsoft Sentinel for telemetry, performance insights, and alerting across diverse device fleets; conducted root cause analysis on non-compliance trends.
- Configured VPN, Wi-Fi, SCEP certificates, and certificate profiles using Intune and integrated with on-prem PKI and Azure Key Vault to support secure mobile connectivity.
- Implemented Proactive Remediation scripts in Intune to monitor and fix endpoint configuration drift in real time, reducing helpdesk tickets and manual intervention.
- Participated in enterprise-wide device lifecycle initiatives, including device refreshes, mass deployments, and remote retirements via Intune, Company Portal, and Autopilot.
- Integrated Azure Virtual Desktop (AVD) with Intune policies to enforce security baselines, ensure licensing compliance, and optimize user experience in virtual environments.
- Collaborated with Microsoft partners, system architects, and internal IT teams to redesign Intune policy structure in response to a company-wide transition to BYOD, ensuring scalability and policy alignment.
- Managed certificate-based authentication and device identity through SCEP, NDES, and Entra ID, enabling seamless access to internal resources across mobile and remote endpoints.
- Supported large-scale disaster response operations by rapidly configuring, enrolling, and securing thousands of mobile endpoints, reducing downtime and ensuring compliance in high-pressure environments.
- Created documentation, SOPs, and governance frameworks for Intune environments, including security baselines, compliance reports, and lifecycle management processes.
- Delivered compliance and audit support through detailed reporting and analysis from Intune, Microsoft Defender, and Microsoft 365 Defender Advanced Hunting queries (KQL).
- Provided end-user support and training for device onboarding, policy compliance, and troubleshooting within Intune, Company Portal, and Microsoft 365 app ecosystem.
- Exposed to Microsoft security stack and cloud infrastructure tools including Azure Key Vault, Defender for Cloud Apps, Azure DevOps, Power Automate, and Power Apps to support broader IT initiatives.
- 9 years of technology Experience
DevOps Engineer
Oxefit
10.2024 - 04.2025
- Supported and maintained Azure Kubernetes Service (AKS) environments to ensure high availability, scalability, and reliability of containerized applications across development, staging, and production.
- Collaborated across infrastructure and development to streamline cloud-native application delivery.
- Defined and Managed deployments, services and configuration files in AKS using Kubernetes and YAML.
- Increased reliability and velocity of deployment using kubectl for real-time cluster interactions, Helm for packaging and templating Kubernetes applications, and the Azure Command-Line Interface (CLI) to automate infrastructure tasks.
- Gained practical exposure to tools such as Docker, Docker Compose, Helm Charts, and Azure CLI in support of container orchestration within AKS environments, specifically during troubleshooting sessions, development of test containers, and onboarding new microservices into AKS.
- Monitored and managed Kubernetes clusters using K9s, providing on-demand visibility into pod health, logs, and resource consumption. This enabled faster incident resolution, reduced debugging time, and increased platform observability.
- Designed, implemented, and maintained CI/CD pipelines using GitHub Actions and Azure DevOps Pipelines.
- Automated build, test, and deployment workflows to reduce manual intervention, improve release cycle times, and enable consistent deployment practices across teams.
- Configured and supported build agent architecture by managing both cloud-hosted and self-hosted agents within Azure DevOps, ensuring reliable CI/CD execution and reducing the risk of pipeline bottlenecks or failures.
- Wrote and managed IaC automation scripts and pipeline definitions to provision cloud resources.
- Participated in cross-functional sprint cycles, contributing IaC modules and documentation to support agile infrastructure delivery across projects.
- Applied core networking concepts—such as Domain Name System (DNS), load balancers, firewalls, Virtual Private Clouds (VPCs), and Virtual Private Networks (VPNs)—to support secure infrastructure provisioning, application routing, and internal/external network configurations.
- Implemented and maintained Identity and Access Management (IAM) practices by integrating Azure DevOps ConfigMaps, secrets, connection strings, and Azure Key Vault to enforce secure credential handling and controlled access to sensitive infrastructure components.
- Used GitHub extensively for version control, code review processes, and repository management to support collaborative development practices and maintain clean, auditable code histories.
- Explored serverless computing models by contributing to the deployment and management of lightweight, event-driven services, expanding platform capabilities while reducing resource overhead for low-traffic workloads.
- Assisted with Google Cloud Platform (GCP) and Firebase project tasks, including environment setup, service deployment, and basic monitoring. Contributed to multi-cloud support initiatives as part of cross-platform project work.
IT Analyst III
Actigraph
09.2023 - 10.2024
- Owned the architecture and build-out of the Intune environment, including the creation of deployment profiles, compliance policies, configuration profiles, and app protection policies tailored to security and operational requirements.
- Led the rollout of BYOD support, implementing security baselines and app protection policies that allowed for secure corporate access on personal devices without sacrificing user privacy.
- Owned the development and deployment of device compliance, configuration, and application policies — created group-based and user-based policies in Intune from the ground up using security best practices aligned with NIST and internal InfoSec standards.
- Provided Tier 2/3 support for Intune-related issues, serving as the SME for endpoint management and helping reduce average resolution time by 30%.
- Participated in company-wide modernization initiatives, supporting the transition from on-prem GPO to Intune-native configuration and identity policies within Azure AD (now Entra ID).
- Utilized Intune daily for device lifecycle management, policy updates, enrollment troubleshooting, security/compliance reviews, and reporting. Served as the go-to SME for the entire endpoint management strategy within the organization.
- Engineered and maintained endpoint management for Windows, Mac, and Linux systems using Microsoft Endpoint Manager and Intune.
- Built group-based policies and conditional access rules using Azure AD dynamic groups and custom logic to manage access and device compliance across user roles and departments.
- Worked closely with compliance and security teams to create custom configuration profiles that enforced encryption, passcode policies, OS patch compliance, and app restrictions based on user roles.
- Supported both Azure and AWS environments with a focus on hybrid cloud solutions.
- Operated in an AGILE & Scrum Framework (Platform Primarily Azure DevOps (ADO) Utilization).
- Managed and supported Microsoft 365 environment, including Admin Center, Defender, Intune, and Entra ID (Azure).
- Participated in weekly strategic planning meetings to assess and optimize endpoint management workflows, ensuring the environment remained scalable and secure as the company grew.
- Ensured optimal system performance through proactive monitoring, troubleshooting, and resolving network, software, and hardware issues.
- Conducted in-depth analysis of IT systems, processes, and workflows, identifying areas for improvement and optimization while collaborating with stakeholders to gather and document detailed project requirements (software, hardware, system enhancements).
- Implemented security measures for data protection, managed cloud backups, and ensured high uptime for critical systems and data integrity.
- Gained exposure to CI/CD pipelines, including GitHub Actions and Azure DevOps, to automate deployments and manage infrastructure as code (IaC).
- Led and managed IT projects, defining scopes, timelines, budgets, and resource allocation using Agile & Scrum frameworks in Azure DevOps (ADO), ensuring projects were completed on time, within budget, and aligned with business goals.
- Provided expert-level support for complex technical issues, identifying root causes, implementing solutions to minimize downtime, and assisting in the management of system changes/updates to ensure minimal disruption during upgrades or migrations.
- Delivered end-user training, maintained comprehensive system documentation for troubleshooting and knowledge transfer, and mentored junior IT staff to foster professional growth and a collaborative team environment.
Technical Support Analyst
Actigraph
06.2021 - 09.2023
- Led the end-to-end implementation of Microsoft Intune, migrating from a legacy solution and designing a scalable cloud-based MDM/MAM environment for both corporate-owned and BYOD devices.
- Developed and deployed Intune policies from scratch, including device compliance, configuration, application, and Conditional Access policies aligned with NIST and internal InfoSec standards.
- Supported daily Intune operations – device lifecycle management, policy updates, enrollment troubleshooting, compliance audits, and reporting; served as the primary SME for endpoint management.
- Built custom configuration profiles with the compliance team to enforce encryption, password rules, patch levels, and app restrictions by user role.
- Led BYOD support strategy, implementing app protection and security baselines to ensure secure access without sacrificing user privacy.
- Provided Tier 2/3 support for complex Intune and Microsoft 365 issues, reducing resolution time by 30% and streamlining escalations.
- Managed and supported the Microsoft 365 ecosystem including Admin Center, Defender, Entra ID (Azure AD), and Endpoint Manager across Windows, Mac, and Linux devices.
- Contributed to strategic planning sessions to scale and secure the endpoint environment as the company evolved.
- Maintained and documented systems configurations, supported knowledge transfer, and delivered technical training across IT support teams.
- Monitored and optimized performance across systems, resolving software, hardware, and network issues to ensure high availability.
- Supported hybrid cloud infrastructure across Azure and AWS; implemented data protection strategies, managed backups, and ensured integrity of critical systems.
- Gained hands-on exposure to CI/CD pipelines (GitHub Actions, Azure DevOps) and Infrastructure as Code (IaC) as part of environment automation initiatives.
- Managed IT vendor relationships, oversaw telecom contracts, and handled procurement of hardware and software assets.
Legal Assistant / Paralegal
Alystock, Witkin, Kreis and Overhaultz
11.2020 - 06.2021
- Data and documents intake, with grid work and clients using office 365 and outlook.
- Troubleshoot tickets with spiceworks.
- Filing of communications and documents electronically and physically.
Technical Support Analyst
Provatus
08.2019 - 12.2019
- Update and document external client issues.
- Perform analysis and determine client problems, and document these issues.
- Provide solutions for network and system related issues including detailed documentation of each solution.
- Perform root cause analysis remotely, or on-site at client location.
- Assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of hardware and software.
- Assisted customers with process improvements connected to system issues.
- Maintained error logs in coordination with IT departments, and to maintain resolution reports.
- Offer recommendations — based on various metrics — on how to improve the support process in its entirety.
- Remote desktop tier 1 and tier 2 troubleshooting.
- Leveraged SSH connection to mirror computers to troubleshoot issues.
Information Technology, Systems Operator/Maintainer (25P)
United States Army
01.2016 - 01.2019
- Supported, maintained and utilized various computer resources, including PCs, servers, LANs, WANs and internet-based systems.
- Set up, operated and monitored the control console of a mainframe or PC-based system for the processing of reports, studies and analysis.
- Troubleshoot Windows, Linux and Redhat customer issues.
- Supported up to 1,500 DoD information technology users and customers at the desktop level.
- Completed an average of 8-16 tickets per day using an Army’s internal ticketing system.
- Used Active Directory to control and manager user access.
- Documented problems and resolutions through a tracking program.
- Used Windows Event Monitors in system analysis.
- Used Red Hat, Microsoft Windows (2000, XP, 2003), VMware, Sharepoint, Citrix software.
- Installed, maintained, configured application and middleware software, equipment and systems.
- Provided user support including, password reset, tools, access, etc.
- Worked in an Agile environment.
- Performed Incident Response (tiered support model), using an Incident Management System (Incident Response Tier I, II and III).
- Obtained knowledge of data backup systems, principles, and safeguards.
- Became familiar with Antivirus software and security settings.
- Became familiar with TCP/IP, switches, firewalls, routers, and their basic operation.
- Monitored system health and status.
- Documented problems and resolutions through a tracking program.
- Performed various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
- Interfaced testing, integration, deployment, sustainment, maintenance, et al groups.
- Understanding of RF radios and devices.
- Understanding of SatCom (SOF deployable node (SDN), pulling pages from dishes all the way to router and configuring router and switch to pull a google page for laptops).
- Taught classes on configuring routers and SDN’s and security protocols for each.
- When programmed routers, created subnets within various topologies.
Education
Cybersecurity - CS50, Data Science - Machine Learning - PH125.8x
Home EDX (Harvard University Remote)
10.2025
Basic Non-Commissioned Officer Course - undefined
01.2018
Microwave Systems Operator Maintainer - undefined
ARMY
01.2016
High School - undefined
Pace High School
01.2015
Skills
- Cloud Support/Engineering: Entra ID, M365 Admin Center, Microsoft Defender, Microsoft Intune, minor AWS exposure
- Project Management: Agile, Scrum, Road Map Object, Asana
- ITSM: Management, Operations, Cloud and on prem Infrastructure, Asset/Software/Mobile device management
- Enterprise Network: ubiquiti / unifiDeployment, Engineering, Operations
- Azure DevOps
- External Vendor Selection/Support/Review/Proposal
- MS Defender Analytics & Tools: CVE Remediation, Email, threat analysis, proposed remediation
- Microsoft Identity and Endpoint Manager Services
- GDPR, HIPAA, Confidential GCP/BCP, SOP Adherence
- SLA metrics/adherence
- Policy Adherence (Engineering Alignment, Tracking, Reporting MDM, On-Prem, Group Policy (GPO))
- Moderate Scripting: PowerShell, Bash, Azure CLI
- Json, YAML, Kubectl, Terminal, k9s, Kubernetes Experience
- Windows, Mac, Linux Support and MGMT
- Windows Server management: Active Directory, IAM Administration
- Azure services and workloads: Servers, virtual machines (VMs), applications, data, or appliances, Key Vault, etc
- Hybrid environment Solutions: Engineering and maintenance
- Team Player, Self Starter with minimal supervision required, coachable
Certification
- ITF+ CERTIFICATION - CompTIA
- AZ-900 CERTIFICATION - Microsoft
- MS-900 CERTIFICATION - Microsoft
- A+ CERTIFICATION - CompTIA
- NETWORK+ CERTIFICATION - CompTIA
- PSM FUNDAMENTALS CERTIFICATION - Scrum.org
LANGUAGES
English (Native).
PLATFORM FAMILIARITY
Microsoft Intune (Expert), Azure DevOps (iam, org support customization, and engineer) , PowerShell, Kubernetes, Docker, Windows, json, xml, DEV Ide tools, EXCELENT documentation and troubleshooting, Linux, VM (implementation, usage, deployment) hybrid multi os stack Server (networking, recovery, maintenance, Active Directory, etc.) Azure, AWS, Linux, macOS, Endpoint Security, Cloud Infrastructure, Network Security, ITSM, Agile, Scrum, CI/CD, Infrastructure as Code, Microsoft 365 and much more. (Senior level to jr level hands on to leading)
Timeline
Intune Administrator
Pilot Catastrophe Services Inc
05.2025 - 07.2025
DevOps Engineer
Oxefit
10.2024 - 04.2025
IT Analyst III
Actigraph
09.2023 - 10.2024
Technical Support Analyst
Actigraph
06.2021 - 09.2023
Legal Assistant / Paralegal
Alystock, Witkin, Kreis and Overhaultz
11.2020 - 06.2021
Technical Support Analyst
Provatus
08.2019 - 12.2019
Information Technology, Systems Operator/Maintainer (25P)
United States Army
01.2016 - 01.2019
Cybersecurity - CS50, Data Science - Machine Learning - PH125.8x
Home EDX (Harvard University Remote)
Basic Non-Commissioned Officer Course - undefined
Microwave Systems Operator Maintainer - undefined
ARMY
High School - undefined
Pace High School