Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seth Wiederhold

Sioux City,IA

Summary

Versatile Computer Engineer with a proven track record at NCR Voyix, enhancing system efficiency and customer satisfaction through expert network engineering and team leadership. Skilled in digital troubleshooting and fostering client communication, I significantly improved project outcomes. Achieved a notable increase in team performance by cross-training and resolving conflicts effectively.

Overview

14
14
years of professional experience

Work History

Computer Engineer

NCR Voyix
01.2023 - Current
  • Automated repetitive tasks through scripting languages such as Python or Perl, enhancing efficiency across multiple projects.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Completed troubleshooting for Windows, MacOS and Linux-based desktops and laptops.
  • Collaborated with software engineers to develop seamless integration between hardware and software components, improving overall system functionality.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.

Wildlife Exclusion Tech.

Orkin Pest Control
04.2020 - 12.2022
  • Implemented a proactive approach to pest control management, maintaining a clean and sanitary working environment at all times.
  • Implemented seasonal strategies for pest control management resulting in fewer infestations.
  • Enhanced pest control management by monitoring field conditions and advising on proper pesticide application.

Computer Repair Technician

Advanced Computers
10.2017 - 04.2020
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
  • Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
  • Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
  • Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.

Wireless Support Manager

AT&T Mobility
07.2015 - 10.2017
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored employee and customer interactions to assess quality of service.
  • Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Managed daily operations to ensure smooth functioning of the support department.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.

Computer Sales and Service

Best Buy and Geek Squad
06.2010 - 07.2015
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Identified new sales opportunities through research, networking, and attending industry events.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.

Education

High School Diploma -

Bishop Heelan Catholic High School
Sioux City, IA
05-2013

Skills

  • Network Engineering
  • Digital troubleshooting
  • Laptop Servicing
  • End-user support
  • Client Communication
  • Hardware documentation
  • Project Planning
  • Bug fixes
  • Team Oversight
  • Technical Documentation
  • Team Leadership
  • Key Performance Indicators

Timeline

Computer Engineer

NCR Voyix
01.2023 - Current

Wildlife Exclusion Tech.

Orkin Pest Control
04.2020 - 12.2022

Computer Repair Technician

Advanced Computers
10.2017 - 04.2020

Wireless Support Manager

AT&T Mobility
07.2015 - 10.2017

Computer Sales and Service

Best Buy and Geek Squad
06.2010 - 07.2015

High School Diploma -

Bishop Heelan Catholic High School

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Seth Wiederhold