Seth Domings
Reevesville,SC
Summary
Dynamic professional with a strong foundation in communication and interpersonal skills, driven by a passion for customer satisfaction and effective problem-solving. Committed to continuous learning and adaptability, quickly mastering new concepts and systems to enhance service delivery. Eager to leverage and further develop exceptional listening and conflict resolution abilities in a Customer Service Specialist role, ensuring positive customer experiences and fostering lasting relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Ace Hardware
Reevesville, SC
11.2023 - 01.2025
- Met with customers, assessed their needs and recommended products that fit their requirements.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Answered phone calls and emails, responding to customer questions and complaints, and walked customers through basic troubleshooting or setup processes.
Customer Service Specialist
Lowe’s
Evans, GA
08.2022 - 09.2023
- Delivered excellent customer service while leaving a lasting impression with customers and ensuring the customer is satisfied and encouraged to come back.
- Handled customer complaints and personally assured customers that their issues will be resolved.
- Answer phone calls for complaints, order information and other customer inquiries.
- Writes customer contracts and invoices for equipment rental and appliance installs.
Customer Service Representative
Walmart
Augusta, GA
01.2021 - 08.2022
- Manage and facilitate inventory both physically and digitally in our inventory system.
- Stock inventory from our back room to the staging floor.
- Help customers find what they’re looking for while being engaging in efforts for customers to have a good overall experience.
- Handle complaints personally as well as bringing them to the attention upper management if need be.
Skills
- Problem Solving
- Adaptability
- Time Management
- Sales
- Effective verbal communication
- Customer relations
Websites
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Technical Skills
Proficiency in as follows: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Google Docs, Google Sheets, Google Slides
Timeline
Customer Service Specialist
Ace Hardware
11.2023 - 01.2025
Customer Service Specialist
Lowe’s
08.2022 - 09.2023
Customer Service Representative
Walmart
01.2021 - 08.2022