Seung Min Han
Diamond Bar,USA
Summary
High-energy, seasoned Hospitality Professional ready to give it their all in a fast-moving environment. Always exceeds customer expectations with high levels of service, flexibility, and teamwork. Multitasks successfully, handling multiple customers at any given time with attention to customer queries while keeping one's workspace clean. Reliable, results-oriented, enthusiastic, and a good communicator.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Intern
CHINO VALLEY FIRE DISTRICT
01.2024 - Current
- Assisted IT department with troubleshooting hardware and software issues
- Managed support tickets, ensuring timely resolutions for technical problems
- Collaborated with the IT team to implement system upgrades and enhance security measures
Server
SAEMAEUL RESTAURANT
01.2022 - Current
- Delivered exceptional service, contributing to a 30% increase in repeat customers through personalized dining experiences.
- Received a Certificate of Recognition for outstanding customer service and team mentorship, contributing to a positive work environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Leader
BAEKJEONG
01.2018 - 01.2022
- Supervised a team of 20+ staff members, improving shift efficiency and customer service scores by 15%.
- Developed effective shift schedules and managed team performance
- Developed and implemented training programs that increased staff performance and reduced onboarding time by 25%.
- Oversaw inventory and supplies management, ensuring smooth and efficient restaurant operations
Education
Bachelor of Science - Cybersecurity and Information Assurance
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UT11.2024
Skills
- Continuous learning mindset
- Server monitoring
- Hardware and software updates
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
Leadership
Proven ability to lead and mentor teams, fostering a positive and productive work environment.
Certification
- Certificate of Recognition California State Assembly July 2023
Languages
Korean
Native or Bilingual
Timeline
IT Intern
CHINO VALLEY FIRE DISTRICT
01.2024 - Current
Server
SAEMAEUL RESTAURANT
01.2022 - Current
Shift Leader
BAEKJEONG
01.2018 - 01.2022
- Certificate of Recognition California State Assembly July 2023
Bachelor of Science - Cybersecurity and Information Assurance
WESTERN GOVERNORS UNIVERSITY
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