Sevannah Hill
Peoria,AZ
Summary
problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Registered Behavior Technician
Action Behavior Centers
Peoria, AZ, AZ
10.2024 - 03.2026
- Implemented individualized treatment plans for children with autism spectrum disorder.
- Collaborated with interdisciplinary teams to enhance behavioral intervention strategies.
- Conducted assessments to monitor client progress and adjust strategies accordingly.
- Provided direct support during therapy sessions to reinforce positive behaviors.
- Documented client behaviors and treatment outcomes in electronic health records.
- Trained new staff on best practices for implementing behavior interventions.
- Participated in ongoing professional development to stay current with ABA techniques.
- Tracked data and monitored progress of student's goals and objectives.
Customer Service Cashier
Tide Cleaners
Peoria, AZ, AZ
01.2024 - 10.2024
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Cloth Processor
Goodwill
04.2023 - 08.2023
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Contributed to the achievement of department goals through consistent high-quality work.
- Supported team members in their tasks, contributing to overall team success.
Assistant Manager in Training
Subway
03.2022 - 02.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Shift Leader
Dairy Queen
07.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Drive-Thru Cashier
Tacobell
01.2021 - 05.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Restaurant Busser
Hassayampa BBQ
01.2020 - 07.2020
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers, to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Primavera
Peoria, AZSkills
- Staff training
- Time management
- Sales expertise
- Adaptability
- Quality assurance
- Leadership abilities
- Customer service
- Technical proficiency
Skills
- Organizational skills
- Business Development
- Staff Management
- Schedule Management
Timeline
Registered Behavior Technician
Action Behavior Centers
10.2024 - 03.2026
Customer Service Cashier
Tide Cleaners
01.2024 - 10.2024
Cloth Processor
Goodwill
04.2023 - 08.2023
Assistant Manager in Training
Subway
03.2022 - 02.2023
Shift Leader
Dairy Queen
07.2021 - 01.2022
Drive-Thru Cashier
Tacobell
01.2021 - 05.2021
Restaurant Busser
Hassayampa BBQ
01.2020 - 07.2020
High School Diploma -
Primavera