Sevara Rozmetova
Pembroke Pines,USA
Summary
Dynamic hospitality professional with a proven track record at The Greek Joint Kitchen & Bar, recognized for exceptional organizational skills and expertise in POS system operations. Achieved significant revenue growth through effective upselling strategies and streamlined service processes, ensuring high customer satisfaction. Strong collaborator, skilled in fostering team performance and creating personalized learning plans that enhance critical thinking. Aiming to leverage these competencies to drive further success in a challenging environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Server
The Greek Joint Kitchen & Bar
Davie, FL
05.2023 - Current
- Arranged dining room for daily operations.
- Managed customer orders including phone reservations.
- Delivered food and beverage orders with precision and efficiency.
- Upsell menu items and specials to increase revenue.
- Ensured timely preparation and accuracy of takeout orders.
- Recorded reservation details in software.
- Collaborate with kitchen staff and management to maintain smooth operation and customer satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Server/Waiter
Juice and Java
North Miami Beach, US
01.2017 - 03.2023
- Greeted and seated customers, efficiently managing wait times during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Managed 20 tables each day.
- Ensured customer satisfaction by efficiently serving a high volume of guests.
- Conducted training sessions for new team members on menu items, service protocols, and restaurant regulations.
Tutor
Lights tutoring center
Sunny Isles Beach, US
09.2013 - 11.2016
- Provided homework help and test preparation strategies to improve study habits and test-taking skills.
- Created engaging learning materials and exercises to facilitate understanding and retention.
- Maintained accurate records of student progress for reporting purposes.
- Prepared handouts, study materials and other teaching aids.
- Encouraged a love for learning by making lessons interesting and relevant to students' lives.
Dining Room Hostess
Carnival Cruise Lines
Miami, US
12.2009 - 08.2013
- Ensured that the dining room was properly set up before service began.
- Verified reservations prior to seating guests to avoid overbooking issues.
- Communicated with kitchen staff regarding special orders or dietary restrictions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assigned seating according to guest preferences, while maximizing table turns.
Guest Services Associate
InterContinental Hotel
Tashkent, UZ
05.2007 - 11.2009
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Processed payments for room charges, incidentals, and taxes.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Education
INTERNSHIP - INTERNATIONAL TOURISM
TASHKENT STATE UNIVERSITY OF ECONOMICS
TASHKENT, UZBEKISTAN06-2009
Bachelor's degree - Language and Teacher Education
Uzbek State World Language University Institute for English
01.2009
Skills
- Great hospitality skills
- Organizational skills
- Efficiency in Time-Sensitive Tasks
- Point of sale (POS) system operations
- Enthusiastic
- Food preparation knowledge
- Salesmanship
- Writing Skills
- Effective Classroom Management
- Personalized learning plans
- Child development
- Critical thinking
Additionalinformation
Authorized to work in the US for any employer, #readytowork
Certification
Crisis Management Certification by Carnival Cruise Lines
Timeline
Restaurant Server
The Greek Joint Kitchen & Bar
05.2023 - Current
Server/Waiter
Juice and Java
01.2017 - 03.2023
Tutor
Lights tutoring center
09.2013 - 11.2016
Dining Room Hostess
Carnival Cruise Lines
12.2009 - 08.2013
Guest Services Associate
InterContinental Hotel
05.2007 - 11.2009
Crisis Management Certification by Carnival Cruise Lines
INTERNSHIP - INTERNATIONAL TOURISM
TASHKENT STATE UNIVERSITY OF ECONOMICS
Bachelor's degree - Language and Teacher Education
Uzbek State World Language University Institute for English
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