JOHNISHA HENDERSON
Covington,LA
Summary
- Very Detail-oriented, well-known for ensuring thorough and detailed services.
- Reliable and quick-paced with excellent attention to detail. Offering years of industry performance rooted in integrity and hard work.
- Dependable and punctual able to work well with others and focused on working hard to satisfy each customer.
- Bringing over 10 years experience in customer service in retail and hospitality and cleaning experience and Supervising skills and other skilled expertise as well.
- Very Motivated offering years in industrial cleaning services and other skills and trades, as well as a dedication to completing tasks on time and surpassing expectations.
- Hardworking and reliable worker with background in cleaning, operating cash registers, stocking merchandise and loading and unloading packages and skills in supervising at team in the hospitality industry.
- Highly organized, proactive and punctual.
- Operates well within team-oriented environments.
Overview
17
17
years of professional experience
Work History
Package Handler
UPS
Covington, LA
05.2024 - 01.2025
- Checked all outgoing shipments to ensure accuracy of contents.
- Participated in regular safety meetings and training sessions.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Maintained a clean work environment by removing debris from the loading dock area.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Labeled parcels accurately according to company guidelines.
- Stacked boxes onto pallets in an efficient manner.
- Picked products using RF scanner to fill orders.
- Resolved conveyor system issues by clearing jams and blockages.
- Loaded completed orders on pallets according to delivery numbers.
- Assisted in loading delivery trucks with prepared packages.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Logged packaging activities and filed reports in company databases.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Communicated effectively with supervisors regarding any logistical issues.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Managed time efficiently to meet or exceed productivity targets.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Customer Service Associate
JCPENNEY
Metairie, LA
11.2021 - 02.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Customer Service Associate
Macy's
Metairie, LA
12.2019 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Maintenance Associate
Walmart
Baton Rouge, LA
09.2017 - 12.2018
- Preserved store's visual appeal by arranging merchandise in visually appealing manner.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Assisted customers with product selection, order entry, and payment processing.
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
- Followed up with customers to support satisfaction and resolve any issues.
- Improved and increased store sales through positive attitude and knowledge of products.
- Described and explained merchandise and operation of merchandise to customers.
- Submitted credit requests for defective products, pricing errors and customer accommodations.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Housekeeping Supervisor
Residence Inn by Marriott
Baton Rouge, LA
04.2015 - 09.2017
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Established effective communication between team members in order to foster a positive work environment.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created and implemented daily cleaning schedules for staff members.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Verified each completed room against standard plans to maintain consistency.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Managed team of employees, daily progress reports and overall project planning.
- Delegated work to staff, setting priorities and goals.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Swept and damp-mopped private stairways and hallways.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Housekeeper
Hampton Inn & Suites
Baton Rouge, LA
06.2012 - 09.2015
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Swept and vacuumed floors, hallways and stairwells.
- Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
General Merchandise Associate
Sears
Baton Rouge, LA
02.2008 - 11.2010
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Set up promotional displays in accordance with store guidelines.
- Monitored expiration dates of products on shelves and removed any expired items immediately.
- Utilized inventory control systems to track merchandise levels and restock supplies accordingly.
- Completed daily tasks such as cleaning floors, counters, walls, windows, mirrors.
- Organized back room storage areas to ensure efficient access to inventory when needed.
- Updated pricing information using computer software programs as directed by management.
- Performed price checks for customers when requested.
- Followed safety procedures while unloading trucks and stocking shelves.
- Educated customers on new products or promotions available in the store.
- Inspected, stocked and rotated merchandise on shelves according to company policy.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Education
High School Diploma -
Capitol High School For Girls
Baton Rouge, LA05-2008
Skills
- Inventory management
- Team leadership
- Time management
- Performance evaluation
- Problem solving
- Training and mentoring
- Department organization
- Staff education
- Policy enforcement
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Reliability
- Professionalism
- Team collaboration
- Package unloading
- Loading and unloading
- Package scanning
- Warehouse safety
- Exceptional Customer Service skills
- Great hospitality skills
Timeline
Package Handler
UPS
05.2024 - 01.2025
Customer Service Associate
JCPENNEY
11.2021 - 02.2023
Customer Service Associate
Macy's
12.2019 - 10.2021
Maintenance Associate
Walmart
09.2017 - 12.2018
Housekeeping Supervisor
Residence Inn by Marriott
04.2015 - 09.2017
Housekeeper
Hampton Inn & Suites
06.2012 - 09.2015
General Merchandise Associate
Sears
02.2008 - 11.2010
High School Diploma -
Capitol High School For Girls