Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
ProjectManager
Severin Velasco

Severin Velasco

Chesterfield,Virginia

Summary

Results-driven entrepreneur with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Ready to leverage experience and drive to pursue new professional challenges. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background mentoring employees into roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Entrepreneur

Resume Reason
Remote , Virginia
01.2022 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Determined business plan, mission statement and vision.
  • Created and updated company digital presence to enhance service marketing through professional website and optimized social media profiles.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Built business to 5 customers by implementing effective marketing and customer engagement plans

Food Delivery Driver

Doordash
Chesterfield, Houston, Sewanee, Virginia, Texas, Tennessee
05.2020 - Current
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Drove more than 100 miles per day to serve as many as 500 customers per month across Richmond.

Walmart Customer Availability Process II

Walmart
Midlothian , VA
05.2019 - 01.2021
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Saved 4+ hours per day by implementing time-saving initiatives that addressed long-standing problems.

Certified Soccer Referee

Chesterfield Virginia Soccer Referees Association
Chesterfield, Virginia
06.2011 - 08.2018
  • Officiated at sporting events, games or competitions to maintain standards of play and verify observed game rules.
  • Addressed rule infractions or complaints by participants to assess any necessary penalties.
  • Conducted safety briefings to players and coaches to discuss game rules and regulations.
  • Conferred with other sporting officials, coaches, players and facility managers to provide information, coordinate activities and discuss problems.
  • Maintained discipline, fair play, courtesy, self control and congenial relations with coaches, players and spectators during sporting events.
  • Officiated 300+ games over 7-year period.

Education

Bachelor of Arts - Neuroscience

The University of The South
Sewanee, TN
12.2022

High School Diploma -

Cosby High School
Midlothian, VA
06.2018

Skills

  • Complaint Resolution
  • Performance Assessment
  • Verbal Communication
  • Inter-department collaboration
  • Process improvement specialist
  • Relationship Building
  • Order Fulfillment
  • Customer Relationships
  • Efficiency and Time Management
  • Communication and Interpersonal Skills
  • Client account management
  • Business Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Entrepreneur

Resume Reason
01.2022 - Current

Food Delivery Driver

Doordash
05.2020 - Current

Walmart Customer Availability Process II

Walmart
05.2019 - 01.2021

Certified Soccer Referee

Chesterfield Virginia Soccer Referees Association
06.2011 - 08.2018

Bachelor of Arts - Neuroscience

The University of The South

High School Diploma -

Cosby High School

Similar Profiles

CREATE PROFILE
Severin Velasco