Sevinch Istamova
Summary
Accomplished professional with a proven track record at Sterling State Bank, adept in money handling and customer relationship development. Enhanced client satisfaction and retention through exceptional service and accuracy. Mentored junior staff, showcasing leadership and attention to detail. Excelled in fast-paced environments, significantly improving operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bank Teller
Sterling State Bank
Minneapolis, MN
06.2023 - 08.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Turned in excess cash to maintain drawer security.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Income Tax Assistant
Spiker & Company
Prior Lake, MN
01.2022 - 10.2022
- Managed high-volume caseloads, maintaining a strong attention to detail while meeting all deadlines.
- Prepared comprehensive reports detailing findings from audits of clients'' financial records for further review by management or external agencies if necessary.
- Enhanced overall efficiency by implementing improvements to processes related to income tax preparation and filing based on industry best practices and personal experience gained over time as an Income Tax Assistant.
- Collaborated with other team members to create efficient workflows, optimizing productivity within the department.
- Increased client satisfaction by providing timely and accurate income tax assistance.
- Supported the development of junior staff members by providing mentorship and guidance on tax-related matters, contributing to a positive work environment for all team members.
Education
Bachelor of Arts - Financial Management
University of St. Thomas
Saint Paul, MN05-2026
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction processing
- Listening and comprehension
- Sales and Cross-selling
Certification
- Certified Content Marketing Specialist- DigitalMarketer.
- PPC Specialist Certificate – DigitalMarketer.
Languages
Russian
Native or Bilingual
Uzbek
Native or Bilingual
Turkish
Elementary
English
Full Professional
Timeline
Bank Teller
Sterling State Bank
06.2023 - 08.2024
Income Tax Assistant
Spiker & Company
01.2022 - 10.2022
Bachelor of Arts - Financial Management
University of St. Thomas