Sevondra Rogers
Augusta,GA
Summary
Customer Service Representative maintains high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and promote retention.
Overview
7
7
years of professional experience
Work History
Machine Technician
Bridgestone Americas
Edgefield, South Carolina
07.2019 - Current
- Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems.
- Replaced worn parts on machines using hand tools such as wrenches and pliers.
- Developed procedures for testing newly installed machinery before putting it into service.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Identified areas for improvement in existing processes, procedures, and equipment.
Server
Cracker Barrel
Augusta, Georgia
08.2017 - 03.2020
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Presented menus and answered questions regarding items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service to ensure satisfaction.
Floor Associate
Sam’ Club
Augusta, GA
08.2017 - 07.2019
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with locating merchandise in the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Operated machinery such as pallet jacks or forklifts in accordance with safety protocols.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2013
Skills
- Workplace safety
- Complaint resolution
- Courteous demeanor
- Problem-solving
- Critical thinking
- Cultural awareness
- Strong teamwork
- Data collection
- Documentation
- Retail sales customer service
- Customer relations
- Staff training
- Verbal and written communication
- Positive and professional
Timeline
Machine Technician
Bridgestone Americas
07.2019 - Current
Server
Cracker Barrel
08.2017 - 03.2020
Floor Associate
Sam’ Club
08.2017 - 07.2019
High School Diploma -
Jefferson Davis High School