Sewa Quintero
Phoenix,AZ
Summary
Versatile professional with 15+ years of experience in customer accounts, collections, insurance claims, and automotive sales. Known for resolving complex customer issues, negotiating payment arrangements, and building strong rapport. Brings clear communication, attention to compliance, and consistent follow-through.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Senior Auto Sales Representative
OneMain Auto
Tempe, Arizona
06.2026 - Current
- Guided customers through vehicle selection and purchase process at OneMain Auto.
- Facilitated auto financing by guiding buyers and organizing documentation to streamline the purchase process.
- Secured timely financing through effective coordination with the finance department, ensuring smooth transactions.
- Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of the vehicle.
- Cultivated strong post-sale customer relationships through consistent follow-up calls and emails, enhancing customer satisfaction.
- Clear customer understanding of sales process, warranty requirements, and service standards.
- Resolved customer complaints promptly while maintaining professional demeanor.
- Followed lending guidelines and compliance requirements during each transaction.
Collections Specialist
One Main Financial
Tempe, Az
06.2025 - 06.2026
- Contacted customers about delinquent OneMain Financial loan accounts, ensuring compliance and prompt follow-up on payments.
- Negotiated payment arrangements through approved hardship options, facilitating timely debt resolution.
- Assisted customers facing financial hardship by providing tailored alternative payment plans and solutions, fostering positive customer relationships.
- Resolved customer questions about account status and repayment.
- Analyzed account notes for accuracy and compliance and balances for collection actions.
- Followed the FDCPA and company collection compliance guidelines.
- Responded to high volumes of calls in a fast-paced environment of busy collections group by performing high volume of daily calls.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Researched customer disputes regarding billing errors and incorrect charges.
Claims Adjuster
Progressive Auto Insurance
Tempe, AZ
01.2023 - 05.2025
- Investigated auto claims using Progressive Auto Insurance guidelines and policy details.
- Investigated questionable claims to assess validity and determine appropriate payment authorization.
- Conducted thorough investigations on referred claims within established timeframes.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Documented claim notes, evidence, and settlement activity in claims systems.
- Communicated claim status to customers, repair shops, and medical providers to ensure clarity and understanding.
- Coordinated timely follow-up on open matters, keeping stakeholders informed on claim status to enhance transparency.
Account Resolution Specialist
Wells Fargo Auto Finance
Chandler, Az
12.2018 - 12.2022
- Resolved delinquent Wells Fargo Auto Finance accounts through calls and account review.
- Negotiated payment arrangements with customers using Wells Fargo Auto Finance guidelines.
- Coordinated with dealerships and internal teams to resolve repossession and recovery issues, ensuring alignment on customer accounts.
- Processed settlement requests, reinstatements, and payoff quotes for auto loans, facilitating timely resolutions for customers.
- Developed rapport with customers to ensure satisfaction with resolution process.
- Conducted skip tracing activities to locate delinquent customers.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Informed customers about issue resolution processes and negotiated dispute resolutions, enhancing customer understanding and satisfaction.
Customer Account Specialist
Bank of America
Phoenix, Az
10.2008 - 12.2018
- Managed Bank of America customer accounts, ensuring timely resolution of service requests to enhance client satisfaction.
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Delivered exceptional end-to-order service, creating a cohesive customer experience that fostered loyalty.
- Established customer rapport to effectively address problems while adhering to support processes and procedures.
- Utilized CRM software to track account activities, sales opportunities, and client communications.
- Processed account applications, credit memos, invoices, payments and other related documents.
- Assisted in reviewing disputes and claims documents for accuracy.
- Performed data entry into multiple software systems with a high degree of accuracy.
- Trained new employees on account management processes and procedures.
Executive Secretary
White Mountain Apache Tribal Gaming Office
Whiteriver, Az
03.2003 - 08.2008
- Coordinated executive calendars and organized tribal gaming office meetings to enhance meeting efficiency.
- Prepared agendas, minutes, and correspondence for tribal leadership to ensure clear communication and effective decision-making.
- Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
- Routed documents for approvals across tribal gaming departments.
- Managed document processes by reviewing files and records for accuracy, ensuring compliance with company policies and procedures.
- Developed spreadsheets to organize and analyze departmental data effectively. using Microsoft Excel to record data regarding departmental expenses and budgets.
- Reconciled financial statements submitted by subordinates; prepared monthly reports on discrepancies found.
Switchboard Operator
Whiteriver Indian Health Service
Whiteriver, Arizona
05.1999 - 02.2003
- Answered incoming calls for Whiteriver Indian Health Service switchboard operation.
- Monitored switchboard lines, maintaining calm and professional communication during high call volume.
- Routed patient, provider, and department calls to correct extensions.
- Provided caller assistance with hospital directions, departments, and contact information.
- Logged messages and relayed communication to nurses, physicians, and office staff.
- Responded to inquiries, complaints, and requests for information, delivering effective customer service support.
- Handled confidential information with discretion and professionalism.
- Assisted in managing on-call schedules for various departments within the organization.
- Performed general administrative duties such as filing documents, photocopying materials.
Education
High School Diploma -
Saint Catherines High School
Santa Fe, NM05-1995
Some College (No Degree) - Healthcare Administration
Rio Salado
Tempe, AZ09-2026
Some College (No Degree) - Business Administration
Northland Pioneer College
Whiteriver, AZSkills
- Account resolution
- Insurance verification
- Credit analysis
- Reporting documentation
- Microsoft Excel
- Issue resolution
- Customer service
- Customer rapport
- Communication skills
- Sales negotiation
- Customer engagement
- Automotive sales
Certification
- Claims adjuster license
- Sales license
Timeline
Senior Auto Sales Representative
OneMain Auto
06.2026 - Current
Collections Specialist
One Main Financial
06.2025 - 06.2026
Claims Adjuster
Progressive Auto Insurance
01.2023 - 05.2025
Account Resolution Specialist
Wells Fargo Auto Finance
12.2018 - 12.2022
Customer Account Specialist
Bank of America
10.2008 - 12.2018
Executive Secretary
White Mountain Apache Tribal Gaming Office
03.2003 - 08.2008
Switchboard Operator
Whiteriver Indian Health Service
05.1999 - 02.2003
High School Diploma -
Saint Catherines High School
Some College (No Degree) - Healthcare Administration
Rio Salado
Some College (No Degree) - Business Administration
Northland Pioneer College