Sewnarine Kevin Hardial
Schenectady
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Purchase Park 2 Fly
Queens
01.2021 - Current
- Resolved escalated customer complaints, addressing complex issues professionally and sustaining positive customer relationships.
- Developed staff schedules and coordinated daily workflow to ensure sufficient coverage during peak business hours.
- Assisted with recruiting, onboarding, and training new team members.
- Compiled weekly and monthly reports on team performance and customer service metrics to inform management decisions.
- Operates shuttle service to transport guests to and from the airport terminals.
Education
Richmond Hill High School
Queens, NYSkills
- Customer service
- Complaint handling
- Issue resolution
- Performance reporting
- Team management
- Workforce planning
- Onboarding processes
- Team building and leadership
- Problem-solving
- Multitasking and organization
- Critical thinking
- Conflict resolution
Languages
English
Professional
Timeline
Customer Service Supervisor
Purchase Park 2 Fly
01.2021 - Current
Richmond Hill High School