Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seydi Espinal

Capitol Heights,MD

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.I am also an Spanish and English speaker.

Overview

4
4
years of professional experience

Work History

Cashier

Charleys Philly Cheese Steak
Capitol Heights, MD
09.2023 - Current
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Processed sales transactions to prevent long customer wait times.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Used suggestive selling techniques to promote add-on sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Cashier

Americas Best Wings
Alabama Ave, DC
03.2020 - 06.2022
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer questions and provided store information.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

11th -

Baldwin High School NY
Baldwin, NY

Skills

  • Product Recommendations
  • ID Verification
  • Cash Handling
  • Cash Register Operation
  • POS Systems
  • Drawer balancing
  • Customer Assistance
  • Issue Resolution
  • Customer Relations
  • POS system operations
  • Organizational abilities
  • Guest inquiries
  • Staff Training
  • Money Handling
  • Time management skills
  • Customer service excellence
  • Complex Problem-Solving
  • Written and verbal communication
  • Sales expertise
  • Conflict Resolution
  • Product Knowledge
  • Currency counting
  • Proficient in [Software]
  • Loss Prevention
  • Staff Mentoring
  • Customer Service

Timeline

Cashier

Charleys Philly Cheese Steak
09.2023 - Current

Cashier

Americas Best Wings
03.2020 - 06.2022

11th -

Baldwin High School NY
Seydi Espinal