Seyi Olaniyan

• Act as the Liaison between Line of Businesses (LOBs), Technology Partners and Implementation.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Managing backlogs in Jira and documentation in Confluence.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Collaborating with product teams to decompose large features into user stories and tasks that can be understood and approved by members of the development team.
• Facilitated team meetings, including Backlog Refinements, Plannings, Daily Stand-Ups, Demonstration, and Retrospectives.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.

• Defined business value and analyze information needs and functional requirements.

• Collaborate with stakeholders to define the goals of the project.

• Translate Requirements into high-quality deliverables including analysis of alternatives, use cases, user journeys, and process flows.

• Collaborate with Stakeholders to define scope and clarify Functional and Non-functional requirements, translating them into mobile applications, website applications, and operational requirements.

• Translate stakeholder requirements into different tangible deliverables such as functional specifications, user stories, use case diagrams, workflow diagrams, and mockups.

• Develop user stories, and acceptance criteria, assist product owner with managing and prioritizing Sprint backlog, and planning releases while seeing the project from inception to completion using the Agile/Scrum development methodologies.

• Assist the scrum team in creating the project deliverables agreed upon for the sprint and regularly update the scrum board and impediment log.

• Prioritize and groom the product backlog with the Product Owner

• Elicit Requirement stakeholders' feedback and input through interviews and surveys.

• Manage and Prioritize the Product Backlog.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted Customers with processing orders, returns, exchanges, and cancellations.
• Work closely with other departments to resolve issues and provide seamless service to customers.