Seymdia Day
Pine Hills,FL
Overview
3
3
years of professional experience
Work History
Property Manager
NSA Brands
, FL
03.2024 - Current
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Met with prospective tenants to show property and assess applications or sign leases.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Front Desk Receptionist
Holiday In Express
Orlando, FL
02.2022 - 03.2024
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Responded to inquiries and room requests made online, by phone, and via email.
- Greeted visitors warmly and directed them to correct personnel or office.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated maintenance requests for office equipment and facilities.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Handled incoming and outgoing mail and packages.
Education
High School Diploma -
Saint Joseph De Pettion Ville
Haiti 07-2021
Skills
- english,spanish,french, creole
- Preparing property agreements
- Adaptable
- Property management
- Leasing and sales
- Customer service-focused
- Property marketing and promotion
- great listening skills
Languages
English
Professional
French
Professional
Spanish
Limited
creole
Professional
Timeline
Property Manager
NSA Brands
03.2024 - Current
Front Desk Receptionist
Holiday In Express
02.2022 - 03.2024
High School Diploma -
Saint Joseph De Pettion Ville