Hasan Sezai Odabas
Williamsburg,VA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Balcioglu Construction
04.2023 - 09.2023
- Monitored systems in operation and quickly troubleshot errors.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Assisted with updating technical support best practices for use by team.
Computer Technician
Cag Electronics
02.2020 - 09.2022
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Recommended new and replacement hardware and software purchases.
- Efficiently troubleshot and repaired computers/mobile phones/tablets to cut company costs and maximize productivity.
Education
Bachelor of Science - Software Engineering
Istanbul Sabahattin Zaim University
Istanbul. Turkey06.2025
Skills
- Network Administration
- Mobile Device Management
- Issue Troubleshooting
- Problem-Solving
- File Management Software
- Software Installation
- Technical Support
- TCP/IP
- Computer Diagnostics
- Desktop support
- Pyhton & C/C
- Web design
Certification
- Introduction to Programming, CSD C ve Sistem Programciları Dernegi - March 2017
- Object Oriented Programming, ISMEK - June 2018
- Technical Support Fundamentals, Google - July 2022
- The Bits and Bytes of Computer Networking, Google - July 2022
- Operating Systems and You: Becoming a Power User, Google - August 2022
- Foundations of Cybersecurity, Google - October 2023
- A+, CompTIA - March 2024 (Currently studying)
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
IT Technical Support Specialist
Balcioglu Construction
04.2023 - 09.2023
Computer Technician
Cag Electronics
02.2020 - 09.2022
Bachelor of Science - Software Engineering
Istanbul Sabahattin Zaim University
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