Sezim Kuseinova
Mount Prospect,IL
Summary
Dynamic management professional with a strong focus on team leadership, operational efficiency, and innovative problem-solving. Expertise in motivating and supporting teams while streamlining daily operations to drive long-term organizational success. Committed to enhancing knowledge in logistics, process improvement, and effective communication within fast-paced environments. Proven track record in managing complex delivery routes and cultivating high standards of customer service, consistently achieving goals and boosting productivity through strategic initiatives.
Overview
6
6
years of professional experience
Work History
Delivery Courier
Goffo Express
Chicago, IL
11.2025 - Current
- Managed timely deliveries, ensuring customer satisfaction through efficient route planning.
- Coordinated with logistics teams to streamline operations and enhance delivery processes.
- Trained new couriers on safety protocols and best practices for efficient delivery.
- Monitored vehicle maintenance schedules to prevent service interruptions and ensure reliability.
Manager, Logistics
Ontrac Delivery
Chicago, IL
10.2024 - 06.2025
- Organized and supervised the parcel delivery process along assigned routes
- Coordinated the work of couriers and drivers, assigning tasks efficiently
- Ensured timely deliveries and high-quality customer service
- Maintained delivery records and communicated with customers regarding shipments
- Resolved operational issues to prevent delivery delays
- Trained and supported new team members
- Logistics and Delivery Coordinator / Manager
Server, Hostess, and Cashier
ramen
Chicago, IL
12.2023 - 04.2024
- Greeted and seated customers, managing reservations and waitlists efficiently
- Took and accurately processed food and drink orders
- Delivered exceptional customer service to ensure guest satisfaction
- Maintained cleanliness and organization of dining and waiting areas
- Assisted with training new staff and supported team operations during busy periods
- Handled payments and cash transactions when necessary
Office Manager
Brighton house
Balykchy
01.2022 - 09.2022
- Assisted in the daily management of English courses and student schedules
- Monitored class attendance and followed up on absences or student concerns
- Communicated with students regarding course updates, materials, and policies
- Supported teachers in organizing class materials and managing student needs
- Handled scheduling conflicts, rescheduling, and student inquiries
- Ensured a safe and welcoming learning environment
Sales manager
Nursulan
Balykchy
06.2020 - 08.2021
- Supervised daily sales operations and ensured sales targets were met
- Trained, motivated, and guided sales staff to improve performance
- Provided excellent customer service and resolved customer issues effectively
- Monitored inventory levels and coordinated with suppliers when necessary
- Handled cash register operations, returns, and store opening/closing procedures
- Analyzed sales reports to identify trends and improve strategies
- Maintained a clean, organized, and customer-friendly store environment
Education
Foundation - Computer science
A P U
Kuala Lumpur12-2022
Skills
- Skills
- Strong organizational and team coordination abilities
- Excellent time management and ability to prioritize tasks efficiently
- Effective communication skills with both staff and clients
- Conflict resolution and problem-solving under pressure
- Solid knowledge of delivery and logistics operations
- Experience in route planning and resource optimization
- Staff management and task delegation skills
- Proficient in Microsoft Excel and CRM software
- Quick to learn new technologies and tools
- Responsible, detail-oriented, and proactive in decision-making (1 year)
- Warehouse Management (1 year)
Languages
Russian - Fluent
English - Expert
Timeline
Delivery Courier
Goffo Express
11.2025 - Current
Manager, Logistics
Ontrac Delivery
10.2024 - 06.2025
Server, Hostess, and Cashier
ramen
12.2023 - 04.2024
Office Manager
Brighton house
01.2022 - 09.2022
Sales manager
Nursulan
06.2020 - 08.2021
Foundation - Computer science
A P U