Emilio Diaz
Lehi
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Allstate
Riverton
11.2024 - Current
- Assisted clients in selecting appropriate insurance coverage options.
- Developed and maintained relationships with customers through regular follow-ups.
- Handled customer inquiries and resolved issues related to policies promptly.
- Collaborated with team members to share best practices in customer service.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Missionary
Church Of Jesus Christ Of Latter Day Saints
Los Angeles
03.2022 - 04.2024
- Coordinated community service projects to support local families in need.
- Engaged with diverse communities to share messages of faith and service.
- Facilitated discussions on spiritual topics during congregation meetings.
- Provided leadership, guidance and mentoring to team members.
- Met and built relationships with local leaders to boost integration in community and goal achievement.
Front End Associate
Costco Wholesale
Bountiful
10.2021 - 02.2022
- Assisted customers with product selection and inquiries daily.
- Resolved customer complaints by providing timely and effective solutions.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Greeted customers warmly upon arrival and identified their needs.
Education
High School Diploma -
Jordan High School
Sandy, Utah06-2021
Some College (No Degree) - General Studies
BYU Pathway
IdahoSkills
- Policy writing
- Customer service
- Claims processing
- Risk assessment
- Sales strategy
- Relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Leadership development
- Professionalism and ethics
- Revenue generation
- Quotes and sales
- Licensed insurance agent
- Negotiation abilities
- Auto insurance
- Team leadership
- Communication skills
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Timeline
Insurance Agent
Allstate
11.2024 - Current
Missionary
Church Of Jesus Christ Of Latter Day Saints
03.2022 - 04.2024
Front End Associate
Costco Wholesale
10.2021 - 02.2022
High School Diploma -
Jordan High School
Some College (No Degree) - General Studies
BYU Pathway
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