Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARAH FLAGG

Case Manager
Mobile,AL

Summary

Dedicated and experienced case manager with a strong background in community outreach, victim advocacy, and leadership roles. Highly skilled in providing support and assistance to individuals in need, particularly armed forces veterans and children facing challenging situations. Adept at developing treatment plans, connecting clients to essential resources, and advocating for their rights. Known for excellent communication, organizational, and problem-solving abilities. Committed to making a positive impact on the lives of those served.

Overview

10
10
years of professional experience
2
2

Certifications

Work History

CASE MANAGER III

VOA Southeast (previously Volunteers Of America Southeast)
02.2019 - Current
  • Assisted armed forces veterans transition from homelessness into permanent housing
  • Connected clients to community resources, advocated for client needs, created treatment plans to keep veterans moving forwards towards their goals, monitored and tracked progress
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide benefits to veterans
  • Partnered with local properties to provide continued housing opportunities for veterans
  • Helped develop policy and procedure and was assigned as supervisor when Program Director was unavailable

COMMUNITY SUPPORT SPECIALIST

Mississippi Behavioral Health Services
10.2018 - 02.2019
  • In-home service provider for Medicaid recipients aged 5+ with mental health diagnoses
  • Assisted clients in developing treatment goals
  • Provided opportunity for clients to practice and strengthen social and emotional regulation skills
  • Collaborated with Mental Health Therapist to ensure client needs were met
  • Connected client and family to community resources

CHILD & FAMILY ADVOCATE / FORENSIC INTERVIEWER

Canopy Children's Solutions (previously Mississippi Children's Home Services)
05.2016 - 08.2018

Child & Family Advocate

  • Helped child and family to navigate through criminal justice system; ensured family had needed services, such as mental health, in place; and networked with CPS, law enforcement, and prosecution
  • Responsibilities included court preparation, court accompaniment, case management, and crisis intervention

Forensic Interviewer

  • Utilized ChildFirst Forensic Interviewing Protocol to elicit as much detail and accurate information as possible about alleged abuse in legally-defensible, non-leading, and unbiased manner
  • When required, testified in court hearings as lay witness about conducted forensic interview(s)
  • Forensic interviews completed: 88

WRAPAROUND FACILITATOR (previously PRIMARY SERVICE COORDINATOR)

Mississippi Children's Home Services
12.2013 - 05.2016
  • Provided in-home care for children with behavioral and/or mental health issues
  • Worked on team consisting of client, family, community supports, MYPAC therapist and Wraparound Facilitator to create and implement strategies to reduce client's problem behaviors
  • Led monthly review meetings with client and team to review treatment progress, revise goals, and discuss new strategies
  • Built client's team by increasing community supports, monitored strategies and their implementation, and weekly case management services

Education

Bachelor of Arts - Psychology

The University of Southern Mississippi
Long Beach, MS
05.2013

Associate of Arts - General

Mississippi Gulf Coast Community College
Gautier, MS
05.2010

High School Diploma -

Ocean Springs High School
Ocean Springs, MS
05.2006

Skills

  • Staff Management
  • Client advocacy
  • Interdisciplinary Collaboration
  • Community Resources
  • Case Planning and Management
  • Trauma-Informed Care
  • Crisis Intervention
  • Case records management

Certification

  • Financial Peace University Coordinator - Issued November 2022
  • CPR/AED/First Aid Training - Issued February 2019
  • Provisionally Certified Community Support Specialist, Mississippi Behavioral Health Services - 2018-2020
  • Active Parenting Leader - 2018-2018
  • ChildFirst Forensic Interviewing Protocol Training - Issued August 2016

Timeline

CASE MANAGER III

VOA Southeast (previously Volunteers Of America Southeast)
02.2019 - Current

COMMUNITY SUPPORT SPECIALIST

Mississippi Behavioral Health Services
10.2018 - 02.2019

CHILD & FAMILY ADVOCATE / FORENSIC INTERVIEWER

Canopy Children's Solutions (previously Mississippi Children's Home Services)
05.2016 - 08.2018

WRAPAROUND FACILITATOR (previously PRIMARY SERVICE COORDINATOR)

Mississippi Children's Home Services
12.2013 - 05.2016

Bachelor of Arts - Psychology

The University of Southern Mississippi

Associate of Arts - General

Mississippi Gulf Coast Community College

High School Diploma -

Ocean Springs High School
  • Financial Peace University Coordinator (Issued November 2022)
  • CPR/AED/First Aid Training (Issued February 2019)
  • Provisionally Certified Community Support Specialist (2018-2020)
  • Active Parenting Leader (2018-2018)
  • ChildFirst Forensic Interviewing Protocol Training (Issued August 2016)
SARAH FLAGGCase Manager