Shia Friedman
Brooklyn,NY
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
IT Team Member
Hamaspik of Kings County
08.2023 - Current
- I have been working at the IT team at Hamaspik of Kings County since August 2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Degree From ICA -
ICA Institute
6201 15th Ave Brooklyn NY04.2024
Skills
- IT troubleshooting
- Hardware
- Drivers
- Software
- Operating systems
- Networking
- SonicWall
- Server setup
- Active Directory
- Microsoft admin365
- Microsoft Azure
- Entra
- Exchange
Legalname
Shia Friedman
References
- Yossy Goldberger, 929-271-3389, Desktop supervisor
- David Mizner, 845-274-7758, Teacher
Timeline
IT Team Member
Hamaspik of Kings County
08.2023 - Current
Degree From ICA -
ICA Institute
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