S.G. SUNIL RAO
Hornell
Summary
Results-oriented and personable professional with valuable experience providing support in a dynamic settings seeking to bring strong career background and education to obtain a rewarding role as a Non-Conformity Cell Quality Leader.
Overview
25
25
years of professional experience
Work History
NON-CONFORMANCE TECHNICIAN
Alstom Corporation
06.2021 - Current
- Responsible for inspecting material from suppliers and Production craftsmanship for defects, using engineering drawings, making sure defective material gets removed from the production floor and replaced on a daily basis
- Assist with training of new hires(Quality Inspectors and Non-Conformance Technicians)
- Work with other departments to contain and disposition defective material
- Monitor and report trends of defective material to aid in continuous improvement in quality of end product
PROPERTY MANAGER/LANDLORD
Three-Unit And Five-Unit Apartment Buildings
06.2006 - Current
- Oversee cleanliness of exterior of the apartment buildings
- Interact with tenants via phone and letters
- Supervise tenant issues and resolve conflict as needed
- Ensure that building is in compliance with city codes
- Assess and evaluate reported maintenance issues
- Manage financial operations which include: payments for leasing, taxes, maintenance, insurance and others.
INDUSTRIAL QUALITY INSPECTOR
Alstom Corporation
03.2015 - 06.2021
- Responsible for inspecting material from suppliers for defects, using engineering drawings, making sure quality material gets to production on a daily basis
- Assist with processing defective material from customer sites in SAP/GSI
- Assisted with training of new hires(Quality Inspectors)
- Became Full-time in May 2016 and transitioned to being a quality inspector on the production line
- Worked with production and on-site customer throughout every stage of the build with an emphasis on the final stage/shipping
- Assisted with maintaining car history books and other critical documentation
- Traveled to the customer site to assist with resolving issues
- Assisted supervisor with setting up and monitoring of daily tasks for the production line Quality team.
CUSTOMER ENGINEER
NCR Corporation
08.2005 - 01.2015
- Provide continuity of customer operations and high levels of customer satisfaction
- Assist in improving the procedures, processes, and documentation for equipment installations
- Responsible for inventory of physical assets including tools, test equipment, and service parts
- Assists in the training and mentoring of new hires
- Provide installation, maintenance and repairs on equipment (PC, Server, ATM, POS, Networking) and a variety of other electromechanical equipment.
CUSTOMER SERVICE ASSOCIATE
Walmart
01.1999 - 08.2005
- Successful customer service delivery in a several positions throughout the store (Cashier, Stock Person, Receiving Associate, Customer Service Desk, Tire and Lube Technician)
- Received merit awards for customer service.
Education
HIGH SCHOOL -
Hornell High School
Hornell, NYCOMPUTER SCIENCE (AS) -
Alfred State College- SUNY
Alfred, NY05.2012
Skills
- teamwork
- decision making
- problem solving
- quality focus
- customer satisfaction
- communication
- adaptability
Career Related Experience
Three-Unit and Five-Unit Apartment Buildings, Hornell, NY, PROPERTY MANAGER/LANDLORD, 06/2006, Present, Oversee cleanliness of exterior of the apartment, Interact with tenants via phone and letters, Supervise tenant issues and resolve conflict as needed, Ensure that building is in compliance with city code, Assess and evaluate reported maintenance issues, Manages financial operations which include: payments for leasing, taxes, maintenance, insurance and others.
Honors And Certifications
- NCR Corporation, Duluth, GA, Customer Delight Champion Award, 2011
Community Service
South Hornell Volunteer Fire Company, Hornell, NY, Volunteer Firefighter, 07/2015, Present
References
Available Upon Request
Timeline
NON-CONFORMANCE TECHNICIAN
Alstom Corporation
06.2021 - Current
INDUSTRIAL QUALITY INSPECTOR
Alstom Corporation
03.2015 - 06.2021
PROPERTY MANAGER/LANDLORD
Three-Unit And Five-Unit Apartment Buildings
06.2006 - Current
CUSTOMER ENGINEER
NCR Corporation
08.2005 - 01.2015
CUSTOMER SERVICE ASSOCIATE
Walmart
01.1999 - 08.2005
HIGH SCHOOL -
Hornell High School
COMPUTER SCIENCE (AS) -
Alfred State College- SUNY
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